AddressMust be able to obtain Baseline
Location of work – ACT, NSW, QLD, SA
Key Tasks and Duties may include some or all the following:
- Design, plan and undertake User Research and usability testing based on best practice and User Research frameworks.
- Contribute to and support the delivery of User Research, testing and co-design activities to deliver innovative simple outcomes and improvements to stakeholder and user experiences.
- Develop and support the team to develop research and testing artefacts, including proposals, reports, personas, and journey maps.
- Facilitate and support User Research and testing interviews and discussions with users to gain critical information required to improve the digital user experience and validate designs with users.
- Analyse and synthesise insights and findings to understand user behaviours, needs andmotivations leading to the creation of insights and opportunities for improvement of the digital platform.
- Transform insights and findings into impactful and actionable artefacts across a variety of formats to inform decision-making and make recommendations to inform design solutions.
- Build rapport, collaborate, and communicate with influence internally and across government to support the agency’s transformation agenda.
- Support the broader team in capability development in User Research and usability testing.
Mandatory Criteria
- Minimum 2 years’ experience in leading research and/or usability testing, including various research methodology and mediums.
- Experience in testing varying degrees of fidelity prototypes to elicit behaviour and sentiments from users.
- Demonstrated knowledge and experience in using User-Centric Design methodology, processes, and techniques to inform digital solutions.
- Demonstrated ability to develop and execute detailed research plans including analysis and development of reports with short lead times.
- Possess experience working in an Agile environment within Government or similar larger organisations
