Address
Form of workMelbourne - Australia
Operation & Strategy - Mobility RegularApply now
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
About the team/role
We’re looking for someone who has 5 years experience in implementing processes at scale, process optimization, has confirmed the ability and willingness to “roll-up sleeves” and get involved with operations. We want a creative problem solver who will drive innovative solutions, while also holding firm to be ethical, and “always day one, champion’s heart”. They need to have the emotional intelligence to work in a fast paced environment with a diverse set of partners all over the world.
- Support to develop a understanding of our driver base, products, services and programs, and drive the growth from demand, with multiple channel and tools.
- Contribute to the development of our customer strategy, new products and services
- Work with cross-functional teams to project manage the execution of ANZ business priorities
- 4-5 years experience
- Has a good sense and knowledge of growth, including acquisition, retention, engagement with different channels in clouding: EDM, CRM and coupons etc.
- Demonstrated ability to organize, plan and priorities assignments within multiple projects
- Experience dealing with complex data sets, deriving insights, checking against what you see in the real-world and synthesizing recommendations
- Distinctive problem-solving - ability to break down ambiguous problems, put structure and use data-driven insights to solve them
- Excellent communication skills (verbal and written) with the ability to translate data into actionable insights
- Advanced knowledge in MS excel. SQL knowledge is a plus, but willingness to learn it is required.
We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
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