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Form of workOscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
The Venue:
The Bankstown Hotel stands as the quintessential local establishment in Western Sydney. It transcends beyond being a mere spot for beverages. As a deeply rooted community hub, it draws friends together to relish in its daily offerings. Delight in the experience of catching your beloved sporting events alongside your companions, all while savouring your preferred draft beverages. Complete with comprehensive TAB amenities and an expansive VIP lounge, the Bankstown Hotel caters to a diverse range of preferences.
About the Role:
As a Casual Night Duty Manager, your primary responsibility will be to contribute to the day-to-day operations of our late-night trading venue. You will serve as a strong leader, overseeing staff and ensuring the seamless operation of the venue to provide guests with an exceptional experience during late-night hours (4 am to 6 am). The role involves predominantly night shifts, offering a flexible schedule of 20-35 hours per week.
Responsibilities:
- Oversee day-to-day operations during assigned shifts, ensuring a smooth and efficient running of the venue.
- Lead and manage staff to maintain a high level of service and efficiency.
- Ensure compliance with licensing laws, health and safety regulations, and company policies.
- Organise and manage inventory, including ordering supplies and maintaining stock levels.
- Develop and motivate the team through effective leadership, training, and coordination.
- Handle cash transactions, reconcile registers, and prepare daily financial reports.
- Handle guest feedback and complaints efficiently and proactively.
About You:
- 2 years’ experience as a Supervisor or Duty Manger within the hospitality industry.
- Passion for delivering outstanding customer service and creating amazing experiences.
- Knowledge of point-of-sale systems and basic accounting procedures
- Valid RSA and RCG certificates.
- Ability to thrive in a fast-paced environment with high customer volumes.
- Willingness to go above and beyond for valued guests.
- Flexibility to work mostly night shifts, including weekends and public holidays.
Potential for Full-Time Employment
There is potential for this Casual Night Duty Manger position to evolve into a full-time role in the future, based on performance and business needs.
Benefits:
- Oscars Group food & beverage discounts
- Internal training and development opportunities and online training platform
- External training opportunities
- Career development opportunities within Oscars Group across 40 amazing venues.
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs
