Duty Store Manager - Caroline Springs

ALDI

We provide value and quality to our customers by being fair and efficient in all we do.

ALDI Australia provides customers with the highest quality groceries at permanently low prices. We do this by offering a limited yet carefully selected product range and working closely with business partners to maximise efficiencies to deliver quality and value to customers.

ALDI’s operating philosophy is based on the clear values: simplicity, responsibility and consistency. This is reflected in the way we interact with our people, our customers, our business partners, the communities in which we operate and the environment. This approach is essential to delivering the unique value proposition we offer Australian shoppers. We are committed to doing the right thing in every aspect of our operations and understand our responsibility to the environment, sustainable sourcing, community and health.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

• 🛟 Query Handling
  

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

• ⭐️ Customer Education and Onboarding
  

  Assist customers in onboarding, provide education on product features, and give personalized support for success

• 👍🏼 Complaints Resolution
  

  Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

• 💪🏼 Resilience
  

  Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 🔍 Attention to detail
  

  Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables