AddressAbout the role
At ANZ, our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.
The Collections Associate (Early Stage) will be responsible for managing delinquent customer accounts and accurate maintenance for all contacts by applying the appropriate ANZ Collections processes and strategies. This entails effective negotiation and management of customer response to design a payment scheme that would accommodate both the customer and bank, agree on the designed payment schedule, and educate them on future payment behaviour.
In addition, the Collections Associate will be expected to:
The Collections Associate (Early Stage) will be responsible for managing delinquent customer accounts and accurate maintenance for all contacts by applying the appropriate ANZ Collections processes and strategies. This entails effective negotiation and management of customer response to design a payment scheme that would accommodate both the customer and bank, agree on the designed payment schedule, and educate them on future payment behaviour.
In addition, the Collections Associate will be expected to:
- Deliver results through the efficient actioning of accounts, in terms of accounts worked in classes, mail and email referrals, and incoming calls
- Follow Legal (and broader bank) policies, procedures and strategies, and base decisions on these guidelines, working within individually assigned CAD
- Answer queries from customers, mercantile agents, solicitors, and other key stakeholders
- Action accounts in a timely manner, including raising provisions for accounts where required by credit policy
- Ensure that work is of high quality and that attention is paid to detail in order to avoid errors
- Follow up any anomalies that may occur through errors from internal and external parties (including mercantile agents and solicitors)
Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City PH
Role Type: Full time role
Shift Schedule: Dayshift schedules will be adhered to
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Excellent customer service skills, exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface will the key skills required
Contact Centre and/or Collections experience will be an advantage
Ability to work in a fast-paced environment where targets need to be reached
Strong written and oral communication skills
Strong financial and numerical literacy
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 60161
Job Posting End Date
26/02/2024, 11.59pm, (Melbourne Australia)
