Early Years Support Officer - Child Family Health and Wellbeing

Your new role

We have an exciting opportunity for an Early Years Support Officer (administration officer) to join our Early Years team, working within our Maternal and Child Health Service.

As our new EYSO you will make a difference daily by providing general customer service and administrative support across the local Knox community and broader MCH team.

Key responsibilities will include answering phone calls, booking and rescheduling clients, monitoring a shared email inbox. You will report directly to the MCH Service Coordinator and work collaboratively within the broader KCC Early Years team. 

This is a permanent part time role, weekly hours to be negotiated, based at Knox City Council Civic Centre.

This is a Band 4 classified role, remuneration will be $71,212.94 to $75849.47 paid pro rata for part time ($35.04 to $38.39 per hour), plus superannuation in accordance with the Superannuation Guarantee.

What you will need to thrive

The key selection criteria for this role are:

• Experience in administration and business systems, preferably within a local government setting;
• Demonstrated understanding on the delivery of Early Year Services;
• Advanced Microsoft Office 365 knowledge. Child Development Information System (CDIS) experience would be an advantage;
• Strong written and verbal communication skills;
• A demonstrated commitment to providing excellent customer service supported with experience and the ability to positively handle a busy office environment;
• Proven experience of working in a busy and varied position with the ability to respond to competing priorities and meet strict deadlines;
• Demonstrated ability to actively and positively participate in change management processes.

How to apply

Please provide a resume and brief cover letter addressing the ‘what you need to thrive’ section from the position description to outline how your experience and skills relate to the role.

For further information on this role please contact Jacquelyn, Maternal and Child Health Service Coordinator, on 0409 294 ***.

To view a copy of the position description please visit our Knox City Council Careers Page.

Applications close 11:45pm Monday 1 July, 2024.

Interviews will be held Wednesday 3 July 2024 in person at KCC Civic Centre.

Why Us

At Knox, making a difference to others and our community is at the heart of everything we do. We are inspired by empowering our community inside and out to thrive and prosper through living our values. We support hybrid and flexible working and embrace diverse and inclusive environments. We succeed by recruiting for excellence through investing in our people, encouraging their unique talents and supporting them to bring their whole selves to work.

We believe in our people and provide a supportive, driven and inclusive culture we are proud of, that focuses on wellbeing.

Beyond that, we also offer:

• growth and learning opportunities;
• career development;
• reward and recognition programs; and,
• a supportive Employee Assistance Program.

As an employee (in accordance with Knox City Council's Covid-19 Vaccination Policy) you may be required to provide evidence that you are compliant with the vaccination requirements prior to commencement. It is highly recommended that all Council staff are vaccinated.

To view the inherent requirements for this position please see attachment below. 

 Office Based role(s) - Inherent Requirements Table .DOCX

Knox Council is an Equal Opportunity Employer ensuring a Child Safe environment that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.