AddressBond-Eye Australia Group is a global swimwear company with brands including Bond-Eye, Sea Level, Artesands and Nip Tuck. Reporting to the Head of eCommerce, the Customer Service Coordinator will lead Customer Service across our brands and will work closely with a Customer Service assistant to deliver stellar support to our online customers around the world while bringing insights to the brand teams.
In order to enjoy and excel in this position the successful candidate must have:
- 5+ star Customer Service skills
- Be able to focus in a busy environment
- Willingness to learn
- A positive, patient and calm attitude
- Great attention to detail
- Exceptional organisational skills
- Ability to work as a team and independently
- Excellent skills with Word & Excel
- Great written communication skills as you will be communicating with customers internationally
- The ability to finish what you start and get the job done
- At least 12 months experience in a Customer Service role for an online, retail or fashion brand
Your responsibilities will include:
- Handling all online customers enquiries via email, live chat and across our social channels using our Customer Service platform
- Managing orders and handling returns, exchanges and complaints
- Utilising our internal software system for order details, follow up and reporting
- Working with all internal departments to provide accurate information
- Pulling weekly, monthly and seasonal reports for the internal staff
- Ultimately provide Customer Service that others will admire
You will be part of a successful team who is committed to providing the highest standard in customer experiences. If you love sales/swimwear/fashion this is a fantastic opportunity to join an expanding company with a great in-house team of people. Time to love your job.
Please submit your resume and covering letter here telling us why you are perfect for this role.
