Ecommerce Manager - Everten & Kitchenware

Ecommerce Manager - Everten & Kitchenware.com.au

Who We Are

Kitchen Warehouse is Australia’s number one destination for those who love to cook and entertain, having started from humble beginnings at a single store in Fremantle, Western Australia in the 1980s. 

Despite our expansion and success, we’re still very much a family business born out of a genuine passion for home cooking and great food. 

Today, Kitchen Warehouse has a national store network and dominant online presence with multiple web stores, and ranges 10000+ kitchenware products.

As a forward-thinking business, we’re always looking for new ways to continue delighting our customers and they visit us because we offer the best selection of brands, world-class experience, and exceptional service and advice. 

We are guided every step of the way by our core values:

Authenticity: genuine experience and service

Quality: standards that can be trusted

Family: putting our people first

Customer: at the heart of everything we do

If you want to be part of a thriving and passionate community, then Kitchen Warehouse could be the place to take your employment to the next level!

About The Role

An exciting opportunity has arisen for an experienced Ecommerce Manager to join Kitchen Warehouse focusing on the management and execution of end-to-end eCommerce operations for our Everten and Kitchenware.com.au websites. 

You will be a results driven high performer who will be provided with the resources to drive financial outcomes of these websites.  An attractive incentive package will be aligned with these outcomes.

Located in Perth (preferred) or Melbourne, this role will report to the Head of Ecommerce. 

This is a diverse role  which will interact with the Digital, Merchandising, Buying, Planning, Web Development, IT and Marketing functions to lead day-to-day operations of the Everten and Kitchenware digital channels and drive sales and profitability for both sites.

If being part of a team that delivers a best in class digital shopping experience sounds like your forte, we’d love to hear from you. 

Responsibilities

• Ecommerce management including but not limited to managing website performance, pricing, promotions, conversion rate optimisation and merchandising to deliver sales and margin results to budget via website performance, pricing and purchasing strategy, merchandising, marketplaces and utilisation of the dropship channel.
• Lead day-to-day operations of Everten and Kitchenware digital channels, ensuring alignment with marketing and product plans.
• Develop sales forecasts, analysing historical data and market trends to inform projections. Review sales by week / by day / by promotion to agree future activity and track sales performance to budget, forecast & LY by promotion and key web metrics.
• Coordinate with Buying, Merchandising and Marketing teams to test, configure, and implement web assets, content, and promotions on schedule.
• Identify opportunities to enhance sales, profitability, and customer experience and drive sales, engagement, and conversion across the sites.
• Resolve issues, maintain service levels, and standards, including troubleshooting systems & solving website-related errors
• Ensure product copy, images and content is accurately represented and optimised for the customer journey and SEO
• Work with the CRM team on the strategy, performance, lead generation and promotional content 
• Work with internal and external stakeholders to ensure on-site SEO is monitored and improved upon. 
• Formulate and deliver marketplace strategy for Everten and Kitchenware brands with a focus on ranging, pricing and profitability.

About you

Qualifications, knowledge, and skills 

Essential

• Minimum 5 years’ experience in an e-commerce role.
• Hands-on experience working with ecommerce platforms (Netsuite, Shopify and Magento etc.)
• Experience in sales forecasting and managing P&L
• Experienced with online merchandising & search techniques
• Advanced skills with Google Analytics and Looker studio
• Previous experience with Marketplace strategies
• Advanced Excel skills, including formulas and pivot tables
• Highly commercial, always with an eye on revenue
• Excellent written and verbal communication skills
• Understanding of web design and UX standards

Desirable (but not essential)

• Experience working across multiple brands/websites concurrently
• Previous re-platforming experience
• Knowledge of technologies such as HTML, JavaScript, JQuery and CSS
• Strong technical ability highly favoured
• Experience using JIRA, Asana or other project management tools
• CRM experience

Personal Attributes

• Ability to work independently, whilst actively collaborating with your team and keeping up excellent communication
• Demonstrated organisation, problem-solving and planning skills
• High attention to detail and problem-solving abilities
• Ability to work in a high pressure and fast paced environment
  whilst maintaining composure.
• A passion for learning and applying knowledge
• Ability to work in a consultative manner across all areas of the business.

Why us?

We’re a fast-growing, vibrant, and highly supportive company with an exciting future ahead of us. If you’ve been holding out for a role where you can really make an impact and become part of something bigger, this is it. 

Ready to join Kitchen Warehouse and land your ultimate job?

Apply now

If this role sounds like the perfect fit, we’d love to hear from you. 

Your application will not be considered unless you attach a cover letter stating why you are ideal for this role and how you would add value to our Team. 

Don’t be afraid to let your personality shine through!

You may want to visit us at www.kitchenwarehouse.com.au