AddressDescription
Power the Future with us!
SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.
By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
What will you be doing?
- Regional resource for issues resolution over the phone with qualified personnel when on site
- Train, assist and supporting system troubleshooting and details with SolarEdge products at field and field problems resolution
- Propose internally alternative system designs to achieve better functionality of the system- best practice and efficiency design methods
- Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
- Assist/approve commissioning of residential or commercial Solar Systems and provide final commissioning report
- Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver's license, car certificates and certificates for tools including PPE
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
- Manage the configuration database of customer installations/sites for products performance reporting, replacements or troubleshooting purposes
- Advise customers concerning equipment operation, maintenance, or programming
- Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDG on site
- Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM.
Requirements
- 3+ years of hands-on experience as a licensed electrician, including 1 year that is a customer facing role
- Electrical contractors license- a must
- 1+ year solar installation and maintenance experience
- CEC accreditation
- Travelling to sites, predominately intra-state, but also nationally
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- Experience with remote service tools
- Self-contained and self-organized working style
- Working at heights license
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
