Emergency Department Clerical Team Leader

Emergency Department Clerical Team Leader Ongoing, full time position Cabrini Malvern Cabrini offers:
Tax savings - Salary Packaging up to $15,900 tax free each year, plus $2,650 meal & entertainment card benefits
Access to novated leasing to use pre-tax dollars for a car and expenses
Attractive hourly rates + 12% Super + 17.5% leave loading
Located close to public transport with discounted Myki Commuter fares
Discounts on hospital services
Flexible work options
Enjoyable workplace culture in a values driven organisation
How you will make an impact Cabrini's Patient Services function is integral to patient satisfaction, clinical efficiency and financial performance. In striving for excellence in all that we do, Cabrini Health is seeking an experienced administration professional with strong leadership skills and clear direction to join our Emergency Department. As our ED Clerical Team Leader, you will work collaboratively with the Patient Services Operational Performance Manager to ensure the effective management of the administration functions of the ED department. Cabrini's Emergency Department is a vital part of Cabrini Health offering a 24 hours, 7 days a week service to adults and children requiring urgent medical attention. We treat all acute emergency conditions (except major trauma) with onsite access to a full range of diagnostic services and rapid referral to Cabrini Specialists. Key responsibilities include:
Technical training and education of ED Clerical staff
Building staff rosters, assigning work areas and allocating coverage to achieve effective and efficient work performance
An ability to develop and maintain effective relationships with clinical and non-clinical staff
Managing escalations from ED Clerical staff, such as complex eligibility assessment, patient feedback and other health insurance matters
Working with the Patient Services Operation Performance Manager and Team Leader colleagues to review and improve processes and ways of working
About you You will be a dynamic and patient focussed team member who enjoys showing a caring attitude towards both your team and the community we serve. Key to the success of this role is the ability to build relationships with clinical and non-clinical leaders and staff to enable organisational objectives to be met in a collaborative way. You will also have the following:
Relevant work experience in a hospital or medical practice, with previous experience leading a team
Strong organisational and time management skills, including strong attention to detail and the ability to manage competing priorities and following through on tasks
A patient and customer focused approach to care delivery
Demonstrated ability to build relationships working collaboratively with colleagues and peers
Flexibility to work a variety of shifts
Excellent computer literacy skills in Microsoft Office particularly Word, Excel and Outlook
An understanding of the Australian private health insurance system
An understanding of the Medicare billing system
Previous experience in Patient Management system webPAS (desirable)
Previous experience in Medical Director and Pracsoft (desirable)
To view the full position description click here Enquiries to should be directed to: Vivian Niteros, Director of Patient Services - 9508 1534 Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community.
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne's southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.
There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care, and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers and provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation, and growth strategy ensure genuine opportunities for our people to learn, grow and realise their potential.
Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.
Our values: Compassion - Integrity - Courage - Respect
MANDATORY FOR ALL NEW STAFF TO CABRINI
Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for Influenza and COVID-19 (including boosters), plus a Working with Children Check (WWCC) may also be requested. Please click here to apply.