Emergency Medical Dispatcher

The Role

As a member of the Ambulance State Communications Centre (SCC), receive record and prioritise requests for ambulance services, in a team environment. 

Coordinate and dispatch ambulance vehicles and resources. Coordinate patient movements, using telephone, radio and computer aided dispatch systems and other ancillary communications equipment.

• Receive, record and prioritise requests for ambulance services including the provision of pre-arrival instructions, following predetermined decision-making algorithms.
• Support the Emergency Medical Dispatch Support Officers (call taking) and provide advice as required. 
• Dispatch ambulances in accordance with documented Standard Operating Procedures.
• Provide effective and efficient coordination of service resources including information relating to the location of all ambulance response units in the area of responsibility.
• Receive and make telephone calls concerning ambulance operations, public and administrative inquiries and any other relevant calls including liaison with allied health care workers, other emergency service providers and support agencies.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of Appointment

Permanent full time, shift-worker (fully rotational) position working 76 hours per fortnight, commencing as soon as possible

*notwithstanding hours may be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time and casual vacancies.

Salary: 

$96,855 - $104,753 per annum. Our Employer 11% superannuation contribution is on top of this amount.

• Salary range is in accordance with Ambulance Tasmania Agreement 2022

Eligibility:

Successful applicants will be required to meet the essential criteria:

• Holds Certificate IV in Ambulance Communications or equivalent experience as approved by the Service

*Registration/licences that are essential requirements of this role must remain current and valid at all times whilst employed in this role and the status of these may be checked at any time during employment. It is the employee’s responsibility to ensure that registration/licences remain current and to advise the Employer if their circumstances change. This includes notifying the Employer if a registration/licence is revoked, cancelled or has its conditions altered.

Applicants should note the following criteria are desirable:

• Medical Priority Dispatch System certification
• Previous employment in an emergency service operations centre using a Computer Aided Dispatch System

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

• crimes of violence
• sex related offences
• serious drug offences
• crimes involving dishonesty

1. Identification check
2. Disciplinary action in previous employment check.

How to Apply

Apply Online.  Please click the "Apply" button on this screen.  This ensures important questions about you are answered. 

You will be prompted to complete a 1-2 page short form application as described in the Applicant Guide. This gives opportunity to outline your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please Note

• All attachments must be in Microsoft Word or PDF format.
• Please ensure your resume is current.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

• Generic Emergency Medical Dispatcher EMDC (July 2023) CSU.docx
• Generic Emergency Medical Dispatcher EMDC (July 2023) CSU.pdf

Applicant Guide

• Department of Health - Applicant Guide June 22.pdf
• Department of Health - Applicant Guide June 22.docx

For More Information 

Please reach out via email to the Communications Centre Operations Manager on:
***************@ambulance.tas.gov.au

Important Information

The email account you provide when submitting job applications will be used in correspondence to you.  It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.