EnableNSW - Service Centre Officer

Employment Type: Full Time Exempt (up to 6 months)
Position Classification: Administration Officer, Level 4
Remuneration: $69,840.79- $71,439.54 per year, plus 11% superannuation
Hours Per Week: 38
Location: Homebush or St Leonards – with hybrid working conditions available
The Opportunity
The Service Centre Officers are primarily responsible for taking incoming phone calls, receive and process applications and equipment orders for people needing mobility, communication, self-care, respiratory and prosthetic equipment. In addition, the SCO will provide ongoing support to eligible consumers with consumable reorders and repair and maintenance requests, and process claims for travel and accommodation subsidies.
Why Work for HealthShare NSW?
HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.
Watch Our to learn more about the work we do and the diverse range of roles we have on offer.
We reward our employees with a terrific range of benefits, including:

• Flexible work arrangements: varied start/finish times, part time work and job sharing where applicable
• Hybrid working: enjoy a combination of working from home and the office
• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: discounted gym memberships and special rates on private health insurance
• Commitment to career development: Expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career

Please note some benefits may only apply to certain employment types.
Eligibility Requirements

• Meet essential requirements as outlined in the

and ensure they are referenced in your resume or answers to targeted questions. * All our roles require candidates to have Australian work rights (Australian citizens, permanent residents, valid work visa). Only Australian citizens and permanent residents are considered for permanent roles, and we do encourage those on a visa to apply for our temporary and casual roles.

• This is a NSW Health Category B position. You will be required to complete the

during the recruitment process. Please upload this with your application.
How to Apply

• Click Apply Now at the top of the page
• Attach your resume and provide answers to the Targeted Questions below.
• To find out more about applying for jobs with HealthShare please view our resource:

Targeted Questions

• Describe your customer service experience outlining a time when you handled a difficult situation, action you took and the outcome.
• Provide an example of a challenging situation when you required to complete multiple tasks. In your example explain the strategies you considered, steps you took and the outcome.
• Demonstrate your experience working in a high volume and demanding environment, explaining your technology skills and interpersonal abilities to achieve business goals.

Any role related questions can be directed to the hiring manager Lucinda Brown via
We are Diverse and Inclusive
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team and let us know.
COVID-19 Vaccination Compliance
All NSW Health workers are required to have completed an up-to-date course of a COVID-19 vaccine (3 doses for Category A roles) which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the COVID-19 vaccination course prior to commencement with NSW Health or provide an approved medical contraindication certificate.
Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate.
Talent Pool
An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.
Applications Close: 11:59pm Monday 12 February 2024