Address
Form of work
Salary- Canberra Based, Government Department.
- Immediate start
- Initial Contract for 8 months, possible extension
- Must be an Australian Citizen and ability to obtain Baseline Security clearance
Responsibilities:
- Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate.
- Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool.
- Excellent customer skills & the Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.
- Contribute to Knowledge Base content in line with writing styles and content guidelines.
- State or Federal Government EUC support experience.
To Apply:
If you are ready to take on a rewarding challenge and contribute to the success of this organisation, we encourage you to click on "apply now" button with your updated CV in MS Word/ reach me directly at *******@dfp.com.au / 02 9200 3***.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
