AddressHello, Hej, 你好, Salut!
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
As the Productivity and Collaboration Engineer in Enterprise Technology Services (ETS) you'll provide specialist knowledge primarily in the Productivity and Collaboration suite of applications, but also provide support services across other businesses including Networks, EUC, Telephony and Hybrid Cloud. If you have a strong background in any of these areas including the technologies used, and the ability to troubleshoot and resolve issues, please apply!
This role will include a mix of responsibilities between general BAU support as well as providing expert knowledge and experience on small to large projects across these areas.
Day in the life:
- Ensures systems, solutions, and policies are thoroughly maintained and documented
- Identifies automation opportunities & implements accordingly
- Analyses existing systems and operations and develops preventative maintenance strategies
- Offers 3rd level support to implemented solutions
- Works with vendors to resolve incidents when appropriate
- Plans, schedules and monitors work, to meet time and quality targets
- Facilitates collaboration between stakeholders who share common objectives
- Selects appropriately from applicable standards, methods, tools and applications
- Understands the importance of security of own work and the operation of the organisation
- Calls out risks to the business as appropriate
- Communicates complex information to a non-technical audience
You'll be perfect for the role if you have:
- Minimum 2 years experience in a similar role
- Experience managing Microsoft 365 Suite, Mimecast and OKTA
- Knowledge of FCTG systems an added advantage
- Industry certifications
- IT Degree - desirable
What you'll enjoy
- Tick destinations off your bucket list with our discounts on travel and accommodation
- Employee Share Scheme through Equate Plus
- Access to in-house financial and health services, internal 24/7 gym and End-of-Trip Facility
- Receive ongoing training and professional development
- Closing the Gender Gap in Super Balances! FCTG paid super contributions during parental leave & top up payments when Flightie parents return to work for the first 2 years!
- Preference for internal progression through Brightness of Future
- Global career opportunities in a network of brands and businesses at your fingertips
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs
- Opportunity to attend global awards events, including Global Gathering (Las Vegas 2022, Bali 2023 and Lisbon 2024)
- Various social events to promote networking, the celebration of wins, and sometimes just for fun!
We value you
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and Collaboration. We celebrate you.
Who we are
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
#LI-KC1
