Company

Ruby Australia Inc.See more

addressAddressMelbourne, VIC
CategoryEngineering

Job description

Staff Software Engineer: Full time, Melbourne or remote Australia (Australian work rights required).

Please note, we also have Engineer and Senior Engineer opportunities available.

We are looking for a Staff Engineer to join the Customer Lists team, which is a high visibility, high impact team, with the goal of helping Zendesk’s customers create, manage, and take action on groups of people across Zendesk products.

We are a full stack team working to achieve this goal by building out new features and capabilities, scaling existing products and taking a platform-first approach to provide a consistent experience for our customers.

A Staff Engineer at Zendesk is a level above our Senior Software Engineers. As a Staff Engineer, you’ll utilise your experience, technical expertise, and leadership skills to help us deliver and achieve our team mission and company goals.

This is a full stack development role in a cross functional team collaborating with product, design, and engineering teams around the world.

What you’ll be doing

  • Take ownership of features and collaborate with the Tech Lead to design complete solutions.
  • Contribute to technical discussions and decision-making with other teams and partners across the global engineering organisation.
  • Break complex features into granular pieces of work, to facilitate incremental feedback cycles.
  • Prioritise and estimate work balancing feature delivery with the management of tech debt.
  • Participate in and lead activities such as pairing sessions and code reviews to facilitate continuous self-improvement for the whole team.
  • Work closely with our designers and product managers to help define the future of the product.
  • Triage customer issues in partnership with Product Managers.
  • Provide operational support for our services in Production.
  • Actively look for ways to improve the observability, performance, reliability and security of our services.

What you bring to the role

  • An experienced engineer with a track record of delivering large-scale, high quality, and resilient web systems.
  • Great collaboration and communication skills - within your team and across the organisation.
  • The ability to understand and communicate sophisticated concepts in a relevant and considerate manner. Explain and reason your technical decisions clearly and effectively to engineers of different levels and non-technical partners.
  • Experience solving difficult problems across multiple systems.
  • Experience coaching engineers, leading brainstorming discussions, and facilitating engineers working together to make decisions in a collaborative environment.
  • Ability to influence without authority, inspire and mentor others.
  • A culture of learning, growth, and innovation.
  • You’re comfortable jumping into unfamiliar codebases and languages.

We primarily work in Ruby on Rails, and also do some work on a project in Go.

Our frontend is in React, being migrated from Ember, preferring new components to be written in TypeScript.

Our services communicate with other services via a combination of gRPC, REST APIs and Kafka event streams.

Our services are deployed to Kubernetes using Docker, running on AWS. We don’t require previous experience with these specific technologies; we’re confident you can learn as we go.

At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at 1 .

Apply for Staff Software Engineer - Customer Lists job with Zendesk in Melbourne, Victoria, Australia. Browse and apply for Engineering & Product jobs at Zendesk

#J-18808-Ljbffr
Refer code: 2245197. Ruby Australia Inc. - The previous day - 2024-05-23 04:15

Ruby Australia Inc.

Melbourne, VIC
Popular Engineer jobs in top cities
Jobs feed

Amazon Delivery Driver

Amazon Flex

Armadale, WA

Medical Laboratory Scientist - Research Assistant

Nsw Health Pathology

Sydney, NSW

Safety & Compliance Officer - Goondiwindi

National Heavy Vehicle Regulator

Goondiwindi, QLD

Research Assistant - EECS, Faculty of EAIT

The University Of Queensland

Queensland

Coordinator

Bunnings Warehouse

Mount Isa, QLD

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

Airport Services Officer

Shire Of Wyndham East Kimberley

Broome, WA

Warehousing Assistant

Flexiforce Australia

Goulburn, NSW

Sheet Metal Fabricator

Hays Recruitment

Parramatta, NSW

Sales Representative

Conquest Personnel

Altona, VIC

Share jobs with friends

Related jobs

Engineering Opportunities With Zendesk

IC ASIC CMOS Digital/Analog Electronics Engineer

Nanochap Pty Ltd

Melbourne, VIC

just now - seen

Embedded Firmware Electronics Engineer

Nanochap Pty Ltd

Melbourne, VIC

just now - seen

Senior Renewable Engineer - Utility-scale Solar, BESS

Capstone Recruitment

Melbourne, VIC

just now - seen

Electronics Engineer

Electrical Masters Pty Ltd

Clyde North, VIC

just now - seen

Site Engineer

Laing O'rourke

West Melbourne, VIC

just now - seen

Site Engineer with FRP Experience - Melbourne

Mcd Projects Services

Keilor East, VIC

just now - seen

Automation Engineer

Blackbook Executive

Laverton, VIC

just now - seen

Data Engineer

Wall Street

Melbourne, VIC

just now - seen

Asset Planning Engineer

Southern Grampians Shire Council

Hamilton, VIC

one minute ago - seen

Asset Planning Engineer

Apa Group

Thomastown, VIC

one minute ago - seen

Asset Engineer - Renewable Energy

Brunel

Melbourne, VIC

7 minutes ago - seen

Electrical Engineer

Euroimage

Moorabbin, VIC

16 minutes ago - seen

Chemical Design Engineer I (Hybrid)

Oilandgasjobsearch.com

Melbourne, VIC

46 minutes ago - seen

Network Security Engineer - Expression of Interest NV2

Kinexus

Melbourne, VIC

47 minutes ago - seen

Senior Specialist Engineer

Australian Department Of Defence

Southbank, VIC

47 minutes ago - seen

Senior Mechanical Analysis Engineer Wolverhampton £65k

Progressive Recruitment

Melbourne, VIC

52 minutes ago - seen

MECHANICAL ENGINEER - GRADUATE - MINING EQUIPMENT

Recruitaustralia

Preston, VIC

52 minutes ago - seen

Senior M&E Engineer

Uworkin

Melbourne, VIC

56 minutes ago - seen