AddressExpression of Interest
Are you ready to embark on a transformative journey? Do you crave a role where you can channel your drive for knowledge, passion for change, and desire to make a tangible difference in shaping the future? If so, we have an incredible opportunity tailor-made for you!
At Escape Parks, we believe in second chances and the power of individuals to rise above challenges, rewrite their stories, and contribute meaningfully to the world.
We are looking for a candidate who is driven, hungry for growth, eager to learn, and committed to making a positive impact that will fill the role of the Weekend Holiday Park Lead and Caretaker for the Etty Bay Caravan Park. Training and knowledge to become that leader will be provided.
The Role
Offered as a fixed 12-month contract (with renewal option), the Weekend Holiday Park Lead and Caretaker will be responsible for the management of the weekend day-to-day operations of the front office, general store and the kitchen ensuring company standards are maintained. You are required to live on site - all inclusive accommodation and utilities are provided for, as part of your total remuneration package. During part of the weekdays, you will be required to work and perform duties in the reception as the main guest service officer.
The Park also plays a pivotal role in the tourism of the Cassowary Coast Region, hence the ideal Weekend Park Lead will be able to identify potential drivers that would further deliver benefits to the tourism of the area and will work closely with the Weekday Park Lead, Regional Manager and the Operations team.
Key Responsibilities
The list below provides a snapshot of the role:
- Holiday Park Management: Monitor communication for the holiday park operations, provide guidance and advice to teams for booking management, complaints and incidents, oversee the cleaning and maintenance of facilities and grounds, and cash handling
- Guest Service: Perform duties involving guest service such as booking management, handling guest arrival and departure, guest communications by email, phone call and in person
- Inventory Management: Support stock takes and consumables management if required
- Resource Management: Handling team rosters, performance management, and reporting to the weekday Park Lead of any issues or concerns
- Data & Reporting: Generate reports, analyse root cause of issues or concerns and facilitate continuous improvement
- Caretaking: Provide after hours assistance for both weekdays and weekends when required, conducting night park walk checks. Note: On-site accommodation is included as part of this role.
- Sample Shift:
- Wednesday, Thursday and Friday - Guest Service duties at reception
- Saturday and Sundays - Park Lead (Monitoring and supporting operations) and Guest Service duties at reception
Qualifications
The successful candidate will undergo a mentoring/training program that will provide you with the tools required to execute the role. However the ideal candidate must possess the following essential skills and experience:
- Strong computer skills and experience in working with cloud-based platforms
- Tertiary qualifications in Hospitality, Tourism or Business management is highly desirable
- Be able to work efficiently and effectively, understanding constraints such as allocated budgets and maintaining company standards
- Comfort with ambiguity, willingness to adapt and follow the system
- Excellent collaboration and communication skills
- Strong analytical and problem-solving skills.
About Us
Escape Parks represents the holiday park business and is a 1EIGHT group of companies. We are a small business that has consistently grown since our inception. The list below is a snapshot of how we think:
- We are very different in how we operate, and we constantly disrupt the norm by focusing on tomorrow's solution.
- The core team has been together for 5-6 years, and we have all worked in every position in the business.
- We work on trust and hold each other accountable.
If this interests you and you think you might be a good fit for our group, please dropyour resume. Please note that shortlisted candidates will be sent a link to complete an online application form. Only candidates who have completed the form will be considered.
