About usIHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.What’s the job?You'll manage and coordinate group reservations, ensuring accuracy and seamless communication with clients. Supporting the Sales and Events team, you'll optimise occupancy, revenue, and guest satisfaction by efficiently managing room blocks. Additionally, you'll provide vital administrative assistance and contribute to event planning and execution for various occasions, ensuring high-touch experiences for tour groups, weddings, conferences, incentives, and celebratory events.
Your day to dayWill involve coordinating Weekly Group Pick-Up Reports and participating in Group Resume meetings to ensure smooth operations and collaboration between departments. Acting as a liaison, you'll facilitate communication of client needs, provide administrative support, and maintain an inclusive team environment. You'll also focus on promoting guest satisfaction by attending to telephone calls promptly, ensuring accurate reservation management, and fostering long-term client relationships. Additionally, you'll contribute to financial objectives by processing reservation amendments, managing room blocks effectively, and supporting revenue targets, all while adhering to safety protocols and IHG policies.
What we need from you- Flexibility – ability to work weekdays, weekend and holiday shifts are all part of the job.
- Meticulous attention to detail, planning and execution.
- Problem solving, reasoning, motivating, organisational abilities.
- Strong interpersonal skills both written and verbal, enabling seamless communication and relationship-building with colleagues and clients alike.
- Ability to thrive in a fast-paced environment, managing multiple tasks simultaneously while navigating conflicting deadlines with ease.
- Strong presentation, commercial and communication skills
- Strong influencer and persuader - adept at influencing and persuading others to achieve desired outcomes.
What we offer- World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields
- An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
- IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.
We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careersWe are proud to be IHG and we know you will be too.
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