AddressAbout the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
Role Location: Melbourne VIC
Role Type: Permanent, Full Time
As a critical member of the Everyday Banking Portfolio leadership team, you will ensure there is clear alignment of the EDB Strategy and Propositions to Divisional objectives and strategic priorities.
The Proposition Lead will be responsible for:
- Developing innovative propositions and customer solutions to deepen customer engagement, improve business performance and drive main financial institution growth
- Creating financial business case scenarios to evaluate feasibility of product propositions
- Optimising existing customer journeys and improving our customer’s experience to ensure our propositions remain relevant and competitive
- Identify, design and deliver key customer capability / proposition needs
Role Accountabilities
Core Accountabilities
- Develop and continually refine the EDB Product Proposition and Roadmaps
- Engage with Senior Stakeholders across Australia Retail to develop innovative propositions in line with the EDB Strategy and communicate the progress
- Provide input to benefits realization planning and reviews at key program stages to ensure ongoing viability as a key part of the planning process
- Build and maintain effective relationships with colleagues, other business units and key stakeholders; anticipating and responding to evolving customer needs
- Profitability analysis / performance monitoring and optimisation
- Customer proposition development
- Market insights, analysis and bench marking
- Commercialisation of opportunities
- Monitor and optimize financial performance
- Identify, design and deliver key customer capability / proposition needs
- Excels at fostering a collaborative and high-performing team environment and leading, motivating and developing team members, including in a matrixed environment
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Relationship Management
- Provide strong people leadership and mentorship to develop the team and facilitate a supportive team environment to ensure the team are engaged and able to deliver on EDB’s purpose
- Develop a network of strong relationships across ANZ
- Develop strong stakeholder relationships (within ANZ including with senior/executive stakeholders) and maintain effective communication channels to effectively resolve issues and remove barriers to success
Key Interactions
- ANZ senior/executive stakeholders across Retail and Commercial Divisions, Group Technology, Risk, Finance, Legal etc
- EDB Leadership Team
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
- Demonstrated experience or knowledge of deposit, cards and personal loans products
- Proven expertise in managing and analysing P&L and identifying revenue growth and cost-efficiency opportunities
- Proven commercial acumen, highly numerate and demonstrated data-driven decision making
- Customer focus: defines and measure success through the eyes of the customer and banker, anticipates, understands and responds to evolving customer need
- Portfolio Economics: Knowledge of portfolio levers and the ability to generate performance insights from behavioural data to identify and model growth opportunities. 
- Data Interpretation: Using data and reporting to draw insights to problem solve and/or inform business or customer decisions.
- Data Analysis - Translating data into insights and using it to make better business decisions and to deliver customer/user centric solutions
- Ability to develop and mentor the team as well as building a network of strong relationships across the bank.
- Demonstrated experience working closely with senior stakeholders both internally and externally (boards and regulators)
- Effective communicator, effectively resolve issues and remove barriers to success
- Commercial acumen, experience working closely with group strategy, finance, operations, risk, finance and legal
- Adept at fostering a collaborative and high-performing team environment and leading, motivating and developing team members
- Resilience and a fast-paced approach with a strong growth mindset
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 64027
Job Posting End Date
01/05/2024, 11.59pm, (Melbourne Australia)
