AddressThe Executive Floor Host provides food and beverage services to Executive Floor guests throughout the day, offering polite and courteous service, always maintaining an interested but unobtrusive and never pushy attitude towards guests. Additional the role involves assisting guests with check in and check out and other Reception duties.
What will I be doing?
As the Executive Floor Host, you will be responsible for performing the following tasks to the highest standards:
• Provide food and beverage services to Executive Floor guests
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
• Handle complaints promptly and efficiently, taking necessary action, and informing the Guest Relations Manager to follow-up where appropriate.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
What are we looking for?
An Executive Floor Host serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Excellent communication and interpersonal relationship skills.
• Ability to multi- task while maintaining a positive attitude when working with Guests
• Calm, efficient and organised with great attention to detail
• Ability to work on your own
