AddressEXPERIENCED SERVICE TECHNICIANS
For over 37 years, ELB ELECTROBOARD has been Australia's leading integrated solutions provider, specialising in audio visual products and services. We have grown to become one of the largest, most recognised companies in the industry and are proud of our outstanding reputation in the marketplace. Today we operate in all regions across Australia, the United States and Canada.
We create experiences, we communicate ideas, and we collaborate across the world. We are ELB.
ELB is looking to expand our team with experienced Service Technicians based out of Sydney, Australia.
Job Responsibilities:
• Supporting high end integrated presentation, video conferencing and other collaboration technology
• Respond to Service Calls raised by clients in a timely and professional manner
• Complete routine maintenance on equipment as scheduled
• Update internal registers and procedures to reflect the current status of rooms and service tickets
• Ensure exceptional quality standards are met and set KPIs are achieved
• Produce high-quality system and maintenance performance reports
Qualifications/Skills:
• Electronics, Audio Visual qualifications or equivalent experience are highly desirable
• Relevant experience in working with integrated projection, audio, lighting, video conferencing & control systems (for example: AMX, Crestron, Logitech, Extron, Yealink, Q-SYS, Polycom etc)
• Minimum 2 years experience in the audiovisual industry or similar IT experience involving field service work.
• A moderate understanding of network infrastructure is essential
• Understanding of ITIL methodology would be advantageous
• Confident interpersonal and communication skills (written & verbal)
• Professional personal presentation and history of exceptional work attendance
• An ability to form effective client relationships
• A passion to further your professional development
