Expression Of Interest - Customer Service & Licence Testing

EXPRESSION OF INTEREST - Customer Service/Licence Testing | Ringwood location | 20-38hrs pw | Temp ongoing

Your new company
This renowned public service organisation is currently taking expressions of interest from customer service professionals to join their cluster of offices in Ringwood and Heatherton in the capacity of Customer Service/Licence Testing Officers. Please note that this is an expression of interest only, you may only be contacted once these roles are made available.

Your new role

You will be the first point of contact greeting all customers, directing and assisting them with queries
You will be responsible for resolving and responding to a wide range of customer service queries and transactions
You will be responsible for engaging with customers waiting in line to see if you can assist them with transactions via an iPad on the Vic Roads app (Digital Concierge Only)
This will be a fast-paced face to face environment
Some of your duties will include answering customer queries, and processing licence and registration payments and renewals
You must be flexible to be cross-trained as Licence Testing Officer, which involves you being out on the road with learner drivers, assessing and documenting driving skills, while directing them around pre-determined test routes.
You will primarily be located in Ringwood, but may also we required to work at Heatherton from time to time
You will be on call until 9am on your rostered days off to account for unforeseen circumstances

What you'll need to succeed

You must be flexible to work a variety of different hours each week
You will have previously worked in a face to face customer service role
You will have a high attention to detail and possess excellent time management skills
You MUST hold a current and valid full driver's licence with minimal loss of demerit points
Willingness to work across the hours of 8:30am-4:30pm from Monday- Friday, and you will have the flexibility and availability to work 20-38 hours per week, between 3-5 days per week
You must have the ability to work in both a seated and standing position

What you'll get in return

You will receive extensive training and ongoing support
You will be part of an excellent work culture
You will be placed on an ongoing temporary contract with competitive pay + super
No weekend work

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Emma Hoch, the recruitment consultant overseeing these positions, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

LHS 297508 #2678174