Facilities Maintenance Customer Service Officer

Facilities Maintenance Customer Service Officer
Facilities Maintenance Customer Service Officer
Classification: Full-time
Location: Wollongong
Applications close: Sunday, 3 March 2024
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. If this role stands out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value diversity across experience.
A little about us...
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians
IRT is seeking a Customer Service Officer to join the Facilities Maintenance team. Reporting to the Property Maintenance Manager, this role acts as the primary point of contact for the Facilities Maintenance department and will respond to all inbound correspondence.
Key Responsibilities
Answer phone calls and log work orders in IRT’s Computerised Maintenance Management System (CMMS)
Respond to internal and external enquiries through a range of communication channels
Act as the point of contact for Facilities Maintenance services and liaise with customers regarding their needs
Plan and schedule Preventative and Corrective Work Order as required to meet service level agreements
Accurately maintain customer records and databases in a timely manner
Assist with the coordination of customer room refurbishments
Your Experience
Demonstrated experience in a Customer Service environment
Experience using computer systems including Outlook, Work and Excel
High level experience communicating both verbally and in writing
Desirable: Experience or an understanding of the Aged Care Industry
Benefits for you:
Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
Flexible working conditions
Birthday leave - relax and take a day off on us!
Professional and career development opportunities
Multiple career pathways
Discounted gym memberships
Free counselling via Employee Assistance Program (EAP) and staff wellness program
How to Apply: If you feel this is the right role for you, we’d love to hear from you! Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application.
All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.