Fertility Advice Centre Coordinator

• Access to an Employee Assistance Program for physical, mental, social, family and financial support

Job Description
About the Role
FERTILITY ADVICE CO-ORDINATOR
FULL TIME
NEWSTEAD
This role would suit an individual who has a genuine interest in fertility or women's health. You will be working in our Brisbane head office call centre where you will be processing enquiries from patients and assisting with booking appointments.
Desired Skills and Experience
About you
You will be patient-focused, compassionate, supportive and a team culture promoter.
Ideally, you will bring the following to the role:

• Min 2 years experience in the health industry or a call centre environment
• Highly Effective Communication and interpersonal skills
• Intermediate to Advanced Microsoft Office skills
• Ability to engage with patients and clinicians
• A willingness to embrace City Fertility's Mission and Values
• Demonstrated administration experience and mentoring skills
• Conflict resolution and grievance self-management
• Basic to Intermediate understanding of Women's Health or Fertility
• Teamwork Skills
• Accuracy and attention to detail
• Problem-solving, critical thinking, decision maker
• Excellent time management
• Adaptability and flexibility
• Experience in the field of ART (IVF) (advantageous)
• Positive Self Awareness and ability to self-assess

APPLICATION PROCESS
If this is the role for you, lodge your application via Seek by providing a cover letter and resume.
Closing Date: Friday 15th December 2023 (may close earlier).
Join one of Southeast Asia's largest specialised clinic groups
Established in 2003, is one of Australia's leading IVF and fertility services group with 12 IVF clinics, 70+ consulting rooms and 60+ fertility specialists nationwide.
City Fertility Career Opportunities:

• All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.
• An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
• Only candidates that can provided proof of full Covid-19 vaccinations will be considered. Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
• All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.

We are committed to the development of our people and invest in ongoing training to improve performance, provide career development opportunities and offer competitive salaries. City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.