Field Engagement Lead

Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

The Field Engagement Lead, Retail Operations will support the Territory Manager, Retail Operations to drive transformational change across the Retail Network by implementing strategies and initiatives across a defined network of Post Office Outlets (across all formats). It will create a marketplace for all Australians by embedding a “One Team” network of Postal Outlets which provide seamless and meaningful customer experiences. 

The purpose of this position is to provide high level operational, people and administrative support to the Territory Manager, Retail Operations to manage a defined catchment of Retail Outlets including Corporate Post Offices, Licensed Post Offices, Business Hubs/Centres and other new formats. This position works with Operators, Managers and team members across all formats to identify opportunities to operate efficiently, lead effectively and drive revenue growth and profitability.

The role will be $118,812 plus super.

You'll be responsible for:

• Coaching and supporting managers and operators to improve trading, profit performance and operational efficiency and maximize sales opportunities
• Monitoring outlet performance and engaging with managers and operators to ensure achievement of financial, operational, compliance, safety and customer service targets
• Workforce planning for their corporate network
• Investigating and resolving complaints
• Undertaking a regular contact program of Retail Development visits across their catchment/market.  Coach, train, mentor and develop managers and operators
• Building market share within the region using levers such as customer relationships, competitor analysis, stock and inventory control, customer service and marketing
• Understanding sales reports to assist in the development of sales activities, plans and to provide support to Managers and Operators
• Working collaboratively across the enterprise with internal and external business partners to assist the operation and business growth of outlets across the network

About you  

You are a professional who excels at leading high performing teams and who is passionate about people management. You are responsible for developing future leaders and enjoy building strong relationships across the retail Operations Group. You’re eager to get stuff done, and approach your work with enthusiasm, diligence and a can-do attitude.

What are we looking for? 

• Proven ability in developing business plans including setting and achieving financial, service, sales and productivity targets and objectives
• Demonstrated high level interpersonal, written and verbal communication skills
• Ability to establish collaborative working relationship with Managers, Operators, team members, cross functional teams and external customers, to anticipate needs and implement effective ways to monitor & evaluate concerns, issues and satisfaction
• Experience with Licensee/Franchise models including Operating selection & assignment and dispute resolution
• Ability to provide leadership and direction to team members and create a customer focused, positive and accountable team culture
• Flexibility to work outside of normal business hours, on weekends and frequent travel is a requirement of this role, as is a valid drivers licence

How we’ll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on

One last thing 

Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.