Field Engineer

What success looks like in this role:May function as team or site leader providing direction to other technicians.Performs server and storage break and fix.Provides support for Enterprise productsDesk side support specialistProvides support for enterprise storage productsSupports Networking products - including Cisco certification requirementsProvides support for Payment systems products and Unisys core-CMOS productsMay have project management responsibilities for smaller projectsPossesses other, high skilled, specialized technical skills.Provides support for software, hardware and networking support for desktops, laptops and servers.Provides maintenance and support on legacy products.Installs and maintains PCs and associated software, networks, servers and peripheralsPerforms installs, moves, adds and changes as requiredTests and certifies PCs, networks, servers and client approved applications.Provides follow-up on problems or escalation.Maintains a high degree of professionalism in actions, demeanor and dress.Ensures customer satisfaction throughout the service delivery transactionEnsures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing systemPerform IMAC and exposure to project managementYou will be successful in this role if you have:High school degree required2-4 years of hands-on technical experienceElectronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experienceActive directory/exchange server and operating systems knowledge • A+ certification a plusSpecific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training.Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problemsPolice or criminal background verification may be requiredUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.