Company

Alma LasersSee more

addressAddressMascot, NSW
CategoryMechanical

Job description

Who we are:

We are a global innovator of Medical devices.

We are one of the largest laser companies in the medical devices arena with continuous exponential growth. 

As a global leader in energy-based solutions for surgery, medical, and beauty markets, we are driven by an unyielding commitment to scientific innovation. We invite a highly motivated Field Service Technician to join us, emphasising solid customer service skills and a capacity to thrive under pressure. Responsibilities include technical support, troubleshooting, and pre/post-sales assistance. While experience in the industry is beneficial, a passion for excellence is our primary requirement. Join us in redefining industry standards and pushing the boundaries of innovation. 

Key Responsibilities

  • Conduct goods inspection: calibration, and quality control processes in accordance with manufacturer’s specifications and all other relevant regulations as well as preventative maintenance
  • Provide complete and professional technical support to all customers
  • Provide remote support and troubleshoot technical problems via telephone & onsite which will require regular travel throughout NSW and occasionally interstate.
  • Complete field repairs and delegate service tasks to technical contractors when required
  • Monitor the progress of all ongoing Service Calls and document all cases on the CRM/ERP 
  • Prepare service reports and maintain a service history for all devices 
  • Continuously add-to and improve on technical, quality, and logistics processes and resources 
  • Assist with the management/upkeep the service department and ensure all tools/spare parts are available and in good working order
  • Working closely with Operations Departments (inventory and logistics)
  • Provide support to the Sales, Marketing, and Clinical departments and be flexible to meet the changing requirements of the business


Desirable Skills and Experience:

  • Highly motivated and positive attitude with a high degree of professionalism and initiative
  • Experience testing, troubleshooting, and repairing devices (experience with medical devices would be highly regarded) 
  • Strong problem solving and critical thinking 
  • High level of attention to detail and customer centric
  • Excellent verbal and written communication 
  • Knowledge of basic physics and electrical concepts 
  • Reliable motor vehicle
  • Valid unrestricted Australian Driver’s License
  • Certificate and/or higher in a technical engineering discipline 
Refer code: 2242172. Alma Lasers - The previous day - 2024-05-23 00:40

Alma Lasers

Mascot, NSW
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