AddressThe Company
Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors and a structured training process.
The Role
- This role is varied and you will be out in the field for a week at a time on a roster (one week out of every 4 includes weekends)
- There is opportunity to earn extra $$$ for call outs after hours and on weekends during your rostered times
- This role will give you the opportunity to develop your career and be out on the road
Duties will include
- Be able to resolve issues with various terminals
- Accurately record client technical information and faults and raise any activities where required
- Be able to follow up and close cases
- Develop good relationships with merchants to instil confidence
- Participate in product training and share knowledge throughout the team
- Perform technical services, installations and relocations of machines
- Attend any service call-outs in a timely manner
- Liaise with technical team
- Maintain stock levels in van
- Provide technical assistance and support to resolve any issues
- Complete detailed service reports
Skills and Experience
- Applicants must hold a permanent residency due to the nature of this position
- Be able to provide a current open Victorian Driver's License (this is required for insurance purposes)
- IT or Business Qualification or relevant certification desired
- Have the technical aptitude to problem solve
- Be able to work on a roster and be on call with flexibility
- Previous customer service skills and excellent knowledge of computer management systems
If you believe you fit the criteria, please "apply now" and shortlisted candidates will be contacted shortly.
