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Form of workYour Role
You will be responsible for high level VIC/TAS customer service satisfying the managed services and maintenance agreement customer needs for Government & Enterprise and Minerals and Energy sectors. This includes building a strong customer facing relationship with managed services and maintenance agreement customers at an operational level.
Participate in the day-to-day support in providing high quality and high value support services to the Vic 000 MMR radio network, duties including asset management, repairs and logistics, when required within the Field services team and directed by the Team Lead.
Job Description
- Oversight and maintenance of operational processes, disciplines and escalation of issues internally and externally as appropriate to ensure compliant customer service.
- Ownership and resolution of operational issues including incident reports and follow up action items from Incidents, Change Management, Problem management, both internally and externally.
- Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
- Comply with Motorola Quality policies and practices.
Interact with other internal business units in supporting Vic MMR. - Support of the subscriber devices deployed within the Vic MMR, may include installations of portable, mobile and fixed terminals, asset management, support in the QA of supplied devices and installations, when required.
- Good problem solving skills to handle dissatisfied customers and decision making abilities to answer the critical client queries.
- Be part of the resource loading forecast for baseline support obligations that requires staff utilisation for staff capacity planning and business growth
- Participate in the On Call Roster for after hours primary response.
GENERAL EDUCATION:
- Certificate III or IV in Electronics / Radio Trades Certificate or relevant trade qualification (in communications, radio or electronics) or Certificate IV in Telecommunications Networks Technology
- ACMA Open Cabler License
Desirable:
- Associate Diploma in Electrical / Electronics or equivalent, including CompTIA / Security, Networking qualifications, e.g. CCNA
EXPERIENCE:
- Minimum of three years in a radio communication service environment.
- Understanding of RF principles and antenna system multi coupling and or network IP configuration / TCNT / CompTIA / CCNA
- Experience in the use of digital communications test equipment and interpret results such as modulation constellation or antenna sweep graphs.
- Experience in APCO25,/ TrBo Digital Radio Communications environment or equivalent (both Trunked and Conventional systems including Simulcast).
Inclusion and Diversity
Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status and other areas of potential difference.
