Address
Form of workBusiness Unit:
Cubic Transportation Systems
Company Details:
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.
Job Details:
Job Summary: The Field Service Technician provides front line support of Automated Ticketing Systems and provides a fast response maintenance service to all users throughout the network. Responsibilities include scheduled preventative maintenance and remedial maintenance on local/wide area networks; software rollouts, and vandalism call outs to ensure an effective and efficient ticketing system that operates at its optimum performance level. This position typically works under general supervision and direction.
Essential Job Duties and Responsibilities:
Interact effectively with internal and external stakeholders
Perform varied technical duties involving the use of a wide range of procedures and tools, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets
Apply specialised technical knowledge to problem solve difficult or complex situations
May operate diagnostic systems to debug and isolate complex faults to component level
Resolve complex/critical failure situations
Report to supervisors or other responsible personnel any potential non-conformance or problems
Follow specific verbal/written instructions relating to work assignments
Be responsible for quality of work performed
Maintain service records or reports in accordance with Company procedures
Resolve verbal and written customer technical enquiries
Maximize productive output by efficient use of time and materials
Provide new system installation and system upgrades
Suggest ways of improving methods and procedures to meet the quality policy objectives of the Company
Report all WHSE incidents, potential hazards, near misses and accidents
General Duties and Responsibilities:
Comply with Cubic’s Quality Management System
Comply with Cubic Occupational Health, Safety and Environment policies and procedures
Comply with security in accordance with established policies and procedures of the organizations
Comply with Cubic Human Resources Procedures
Other duties as requested
Minimum Job Requirements:
Qualifications:
Essential:
WH&S general induction card
RIW card (Rail Induction Worker) for fixed asset workers only
Drivers’ license
Skills/Experience/Knowledge
Essential:
Relevant experience within a Field Services environment (EA Only Grade 1: may have less than 12 months experience, Grade 3: must have at least 12 months experience)
Knowledge and understanding of the IT Service Management (ITSM) system
Knowledge and understanding electrical and mechanical schematics
Able to perform a variety of technical duties, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets (not both)
May require knowledge of diagnostic systems to debug and isolate complex faults to component level
Desirable:
Demonstrated electronic servicing skills to a component level
Excellent communication
Personal Qualities:
Excellent time management skills
Ability to effectively liaise with all levels of internal and external stakeholders
Customer and team oriented
Self-motivated, able to work within KPI timeframes
Strong interpersonal and communication skills
Stay focused and calm under pressure
Highly motivated
Positive can-do attitude
Condition of Employment:
Successful outcome of a National Police Check
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
Worker Type:
Employee
