AddressThis leading independent appliance service and repair company is seeking an experienced and customer-focused service technician with great interpersonal and communication skills to join their growing team. Immediate start.
With a solid reputation built over 50 years, this family owned and operated business is highly respected by all leading appliance manufacturers.
The Position
This position is responsible for delivering outstanding quality repairs and a high level of customer service to our valued customers as per company policies and procedures.
Key Responsibilities
The Appliance Technician role includes:
- Diagnosing faults
- Repairing faults
- Organising replacement parts
- Managing administration generated by this role
- Generating future sales by pro-actively seeking opportunities on-site with customers
Experience and Qualifications
- Relevant qualifications and/or hands-on experience in repairing household appliances
- Very familiar in navigating Sydney's roads
Skills and requirements
- Previous experience in appliance repair
- Ability to work unsupervised
- A flexible, persuasive communicator
- Passionate about delivering outstanding customer service
- Able to work successfully in a team environment to achieve results
- Demonstrate the ability to sell and cross-sell
- Skilled at diffusing emotional customers
- Experienced in working with top quality brands
- Skilled at diagnosing problems and finding solutions
- Skilled with using electronic media and communication
- Computer literate
