Abbott
Field Technical Specialist - Victoriato building life-changing technologies that keep your heart healthy, nourish your body at every stage of life, help you feel and move better, and bring you information, medicines and breakthroughs to manage your health.
Why AbbottVisit website
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
About the roleThis role is responsible for providing technical expertise at implant/follow up, troubleshooting and supporting clinicians and Territory Managers in Victoria.
What you'll be responsible for- 💬 Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 💬 Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
- 🚦 Technical Incident Resolution
Analyze and resolve technical and functional product issues for internal and external customers
- 👥 Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🛎 Service orientation
Actively seeks and develops strategies to help key stakeholders
- 💡 Problem solving
Identifies problems and develops logical solutions that address the problems