Field Technician (Nsw)

Your NEXT Opportunity

This is an exciting opportunity for an experienced Field Technician to join our Next Payments team. We are looking for an enthusiastic person with proficient technical skills, or someone with technical aptitude who had worked/or is working in the hospitality sector such as a duty manager. Who is also a strong communicator, and who can proactively and professionally deliver technical support to our clients.

Reporting to the Team Leader, NSW Service Delivery, this role will see you responsible for the delivery of quality field technical services during business hours and for afterhours break/fix responses, whilst adhering to the delivery of services to agreed service levels with clients.

With new product launches, strong business growth (170 employees currently, and we expect that number to increase to 200 by the end of 2024!) and recently winning Casino and Carded Play tenders, it is an exciting time to join Next Payments!

The Role

This role will provide you with invaluable experience and opportunity for growth all whilst working in a passionate, safe, and friendly workplace culture.

You will apply your acquired technical skills and experience to perform the following principal duties:

• Installation, relocation, repair, and preventative maintenance of ATM/Cash Recycler/Coin recycler/Cash Express/Cash Redemption Terminal/EFTPOS.
• Participate in an alternating on-call roster shared amongst Field Technician team, including afterhours break/fix response, covering our service hours of 0800 - 2200, 7 days a week (standard business hours outside of on-call responsibilities).
• Ability to work independently at customer sites.
• Attend and resolve assigned service requests in a timely manner.
• Complete accurate and detailed service report (update, closing notes and parts used).
• Cooperate and liaise with technical team and share information across the organisation.
• Maintain company supplied assets (vehicle, tools, computer etc) in a clean and tidy manner and schedule servicing of assets as per manufacturer’s recommendations.
• Maintain suitable stock levels in vehicle to ensure part availability when attending service calls.
• Escalate/discuss unresolved issues, service improvements and enhanced operating techniques to your line manager.
• General warehouse duties including stock take, light bench repair, refurbishment, and staging of devices.
• Maintain professional presentation and demeanour while delivering quality service to all customers.

About You

• Minimum 2 years’ experience as a Field Technician.
• Experience in the ATM, Gaming/EFTPOS industry would be highly regarded.
• Strong communication skills
• Friendly team player
• Clean driving record
• Logical thinker
• Intermediate computer skills
• Technical aptitude
• Willingness to obtain 'Gaming machine technician licence' and 'Casino special employee licence' with fees covered by the company.

The Perks!

• Friendly, fun, and supportive work environment - we are really proud of the culture we have created!
• Company vehicle and all required tools provided.
• Mobile phone and laptop provided
• Paid overtime
• True appreciation and recognition of hard work.
• Formal training and development company policy with opportunities for supported participation in external certifications and courses.
• Established internal career progression pathways.

About Us

Established in 2013, Next Payments is one of Australia’s strongest, multi-award winning and fastest growing payments companies. Headquartered in Melbourne with branches in Sydney, Brisbane, and Wellington, we are 97% Australian and 3% New Zealand owned with Macquarie Group being our largest shareholder.

At Next Payments, our success is due to our proven and reliable products and services, ensuring the seamless operation of our customers’ businesses. We provide end to end solutions in the payments space, including ATM installation and services, issuing, and managing digital wallets, QR code payments, debit and prepaid card issuing, and bespoke customer experience integration.

We are an equal opportunity employer and value diversity at our company. We actively recognise our committed people and provide exciting learning and career development opportunities.

At Next you will matter, whatever it takes! We call it Next Respect.

Next Payments is environmentally conscious and after 3 years of hard work, we are proudly Carbon Neutral certified!

How to Apply

If you would like to join Next Payments, please send us your resume and a short cover letter – We want to hear from you personally and understand why this role and our company is of interest!

Please note that only candidates required for interview will be contacted.

You must have the right to live and work in Australia to apply for this position.

Next Payments is not accepting inquiries from recruitment agencies for this position.