AddressWe have an opportunity for an experienced Service Coordinator to join our growing Service team to assist in providing a high-quality service delivery experience across all disciplines, including Mechanical, Electrical, Passive and Portable divisions.
Competitive renumeration for the right candidate, dependent on experience and attributes. We understand the current labor market and welcome your enquiry.
We value family and offer flexibility in hours to enable a healthy work / life balance.
Benefits and Conditions:
- Family owned and operated business with flexibility
- Above Award rates
- 40-Hour working week
- Company Mobile
- Training and development opportunities for career progression in a growing business
- Friendly and supportive team culture
Desired Attributes:
- Exceptional Customer Service skills
- Excellent communication skills, both written and verbal.
- Experience with Microsoft Office 365 Suite.
- Ability to work as part of a team, take direction from leadership or work autonomously to achieve desired goals.
- Extremely high attention to detail and take pride in the quality of work you produce and items you are responsible for.
- Ability to prioritise workloads effectively and troubleshoot / provide contingencies.
- Thrive in a fast-paced and changing environment.
- Experience with FireMate - not essential.
- Technical knowledge is highly regarded - technicians may also apply.
Tasks Required to be performed:
- Coordinate incoming service telephone calls and assist with client enquiries.
- Generating client work orders and purchase orders for suppliers.
- Scheduling works - Install, Service and Repair.
- Assist in management of the day for all client-based staff.
- Liaising with both internal and external stakeholders, suppliers etc.
- Job reconciliation - attention to detail is a must.
- Preparing invoices.
- Monthly and Annual reports in liaison with management
For a confidential chat, please call our Service Manager anytime on 0447 370 ***.
