Fitness Health Club Manager

ABOUT BRUNS GYM
Bruns gym is a well established fitness facility in Brunswick Heads Northern NSW. It has been operating since the 70s. The facility has grown significantly and is now the number one fitness facility in the north of the Byron Shire. The facility provides 24 hour access, extensive group fitness timetable, indoor swimming pool with a swim school and infra-red saunas. In the near future there will be full renovation of equipment, new group fitness studio and
recovery room.

Bruns Gym is the largest gym in the area and is part of a group of gyms in the Byron Shire. Other gyms, Bangalow gym and Byron Gym allow members to have multi- access across the shire.

The OPPORTUNITY
As Gym Manager your primary aim is to increase membership numbers across the business, 100% commitment towards providing outstanding customer service, maintain excellent reach out with all social media platforms, member retention, manage staff and contractors and ensure customer satisfaction. You will be working closely and taking direction from the Operations Manager.

KEY RESPONSIBILITIES 

• Manage the day-to-day operations of the club to ensure high level of customer service and satisfaction and cleanliness and equipment maintenance
• Focus on member retention and increasing member sales in the club to
  ensure reach monthly sales targets. 
• Outstanding communication and leadership skills.
• You will demonstrate professionalism, respect, courtesy and support.
• Build a great team culture and club environment promoting community and
  inclusiveness
• Leading in the delivery of exceptional member experiences and timely
  resolutions
• Recruitment, training, and retention of staff members  
• Contribute to weekly managers meetings 
• Organise and run monthly staff meetings to foster communication and team building.
• Recruitment, onboarding, training, and retention of staff members. 
• Oversee staff rostering to ensure adequate staff coverage during Club
  operating hours, approving leave
• Proficient knowledge in software systems including Clubware, Debit Success & Gym Sales to ensure internal communications and procedures are being met and followed. 
• Overseeing the use of internal and external marketing, ensuring this is in line
  with the Social Media strategy of the gym group.
• Statistical Reporting & analysis of net membership movement
• Ensure the gym environment has ongoing standards in regards to cleanliness, maintenance, and OH&S standards.
• This Permanent full-time position offers 37.5 hours per week and will include evenings.
• You will be working with the Operations Manager for training and support.
   
• SKILLS & QUALIFICATIONS
• Certificate 3 in Fitness or willingness to obtain
• First Aid and CPR (or higher) or willingness to obtain
• Police/working with children check/blue card or willingness to obtain
• Experience working within the Fitness Industry
• Proven track record for reaching sales targets
• Knowledge and competency in gym software and ability to learn new systems

ABOUT YOU
Leadership experience managing a team in a high volume and fast paced
environment (Ideally within the fitness industry) 

• Passionate about Fitness and Have a genuine care for your members and a
  want to help them achieve their health and fitness goals
• Able to demonstrate proven sales and customer service experience with a
  clear ability to hit KPIs.
• An understanding of customer retention strategies is highly regarded.
• Exceptional verbal, written and time management skills 
• People-Focused Prioritize member relationships and build a positive gym
  community
• Positive attitude towards work, life and gym environment
• Highly Organised, the ability to demonstrate strong organizational skills.
• Experience in creating and promoting a positive fitness facility culture.
• Experience in human resource practices
• Sound understanding of work health and safety requirements is desirable.
• Be reliable, proactive, punctual, professional & well-presented. 

WE OFFER YOU
A career in the fitness industry is more than just a job. The facility is an extension of the Brunswick Heads community. Every day is filled with a wide variety experiences and achievements. The actions you take every day will inspire others and positively impact the health, well-being and confidence of people across our community.

• A realistic OTE of $70,000 - $90,000 (made up of base salary, plus commission), plus
  super.
• Ongoing training and support in sales & leadership skills
• A complimentary gym membership across all three clubs
• A future career pathway within the gym group