AddressWe are currently seeking a detail-oriented and organized individual to fill the position of Cargo Flight Clerk. In this role, you will be responsible for coordinating and overseeing the logistical aspects of our cargo flights, ensuring the smooth and efficient movement of goods from origin to destination. The ideal candidate will possess strong communication skills, keen attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Provide exceptional Customer Service as per the airline-specific standards to ensure customer satisfaction.
- Effectively ensure the Cargo warehouse operates by the free flow of import and export cargo between our customers and our clients’ aircraft and their customers.
- Perform customer service functions, i.e. cargo reservation bookings, track and trace, and quoting as required.
- Handle telephone and customer enquiries on all import/export cargo matters.
- Prepare airway bill documentation, information and manifests for flights.
- Check Cargo documentation data, rate charges, schedules and routings for freight.
- Process special handling, e.g. dangerous goods consignments, animals, human remains and perishables.
- Assist in locating lost, damaged and delayed shipments.
- Dispatch messages on inbound / outbound cargo and mail.
- Perform bond checks.
- Ensure appropriate rate charges are collected and accounted for.
- Prepare cargo claims files for settlement.
- Compile statistics for monthly reports.
- Collect cargo documentation from aircraft and procure necessary regulatory clearances.
- Control Unit Load Devices including compiling records and processing messaging to airline customers.
Requirements:
- Valid driver's license
- Forklift Licence
- Previous data entry and administrative tasks experience
- Ability to work 24/7 rotating shifts without restrictions.
- Ability to work in physically demanding warehouse settings.
- Ability to work in a high-pressure, fast-paced environment without compromising work quality or safety.
- Self-motivated with the ability to work without direct supervision.
