Fraud and Scam Officer - Big 4 Bank

Fraud and Sacm Officer - Big 4 Bank
Your new company
Join an internationally recognised Big-4-Bank who are committed to providing the best service and assistance to new and existing customers and businesses. Diversity, flexibility and innovation are just some of the reasons why people love coming to work with them. You will be encouraged and supported in bringing your whole unique self and ideas to work every day. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the centre of everything they do.
Your new role
Some of your responsibilities will include:

• Support the management of workflow to ensure we deliver customer outcomes at the agreed service level
• Liaise with stakeholders- such as phone teams, branches, risk, fraud, and customers regarding their queries and

following up until acceptable resolution reached for all parties concerned/involved. Clear and effective communication where relevant (e.g., notes in our systems, emails etc) * Effectively handle, escalate and follow-up customer queries, issues, and complaints, using judgement to resolve
customer concerns on the spot * Pro-actively manage daily business activities by operating within set guidelines and governance
Your skills and experience

• Written & verbal communication skills
• Relationship management skills
• Self/time management skills
• Attention to detail
• Must be flexible and available for shift work
• Core hours from 6am to 10 pm - Monday through Sunday.
• This is a 24/7 contact centre - Candidates who can work night shifts are highly desired!

Your benefits

• Enjoy the flexibility of a hybrid work model with WFH options
• Strong potential for this role to go permenant
• New modern office - close to public transport, shops, restaurants and cafes
• This company has a high focus on diversity and inclusion and values the importance of unique backgrounds

You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you!
Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on nadine.hughes@randstad.com.au or on 0488 008 649.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
call centre, fraud, customer service, scam
Education
Secondary School/High School