Front Counter / Customer Service

We are a local timber and hardware retailer with stores located in Darra & Brassall. We pride ourselves on delivering great Customer Service, and quality timber materials for builders and the general public.

We are open Monday to Friday: 6:00am to 4:30pm, and Saturday: 8:00am to 12:00pm. (The Darra Store is not opened on Saturdays).

• Full-time contract with the probability of extension.
• Start date: February 2024 (negotiable).
• End date: Early May 2025.
• Fulltime: Monday to Friday.
• Position available at the Darra Store.

You will be required to work in a fast-paced environment, using initiative and delivering excellent Customer Service.

Duties and responsibilities are as follows:

• Maintaining our positive Customer Service image
• First point of contact when dealing with customers (via phone, email or in person)
• Taking orders via phone, email, fax, and in person
• Arranging and collecting payments from customers including cash, cheque, and credit card
• Liaising with other staff regarding stock, deliveries, and accounts
• Creation of quotes, invoices, and orders when required
• Other administration duties: Word documents, spread sheets, etc.
• Able to work in a team environment as well as individually
• Early starts may be required

• Experience in Customer Service (desirable)
• Good verbal and written communication skills
• Friendly approach: Must have the ability to deal with a wide range of customers and colleagues from different demographical backgrounds
• Experience with computers, photocopiers, phone system, cash registers, and eftpos machines
• Positive attitude
• Well presented
• Ability to multi-task and prioritise frequently
• Basic mathematical skills (essential)
• Knowledge of timber and hardware (desirable)
   

A Wood Shed provides great opportunities to learn new skills, a tailor-made computer program, and gain experience in the timber industry. We pay above award wages plus superannuation. The working week is Monday to Friday; with opportunities to work on Saturday mornings. If you would like the opportunity to work for a great company who prides itself on outstanding Customer Service and excellent team work, please apply below.