Front Desk Clinic Coordinator

COSMETIC CLINIC ADMIN / CLINIC CO-ORDINATOR Rockingham and Applecross.

Medaesthetics clinics offer the most diverse array of anti-aging and cosmetic dermatological treatments under one roof in Western Australia. Meticulous attention to patient comfort and emphasis on delivering natural-looking results has consequently led to a high patient satisfaction rate and excellent word of mouth referrals. We have established ourselves as one of the leading Cosmetic Clinics in the industry and our business model is based upon the following core principles: The practice of ethical medicine, Honest advice, and delivering natural-looking results always.

As the Clinic Co-Ordinator, you will play a crucial role in ensuring the smooth and efficient operation of our clinic including:

• Managing all incoming patient enquiries in a professional, warm, and friendly manner.
• Meeting & Greeting patients.
• Managing patient bookings optimally
• Managing and recording all transactions
• Supervising clinical staff
• Managing day to day running of the clinic in smooth and co-ordinated manner
• Achieving clinic targets and KPI’s

  Before reading further or applying, please visit our website and click 'About Us' to learn more about our Philosophy and what we do.

  Qualifications & experience

• Minimum two years previous experience in a similar position (in Medical, Cosmetic Surgery or Dermal Therapy fields).
• Immaculate grooming and presentation as you will be the face of the clinic.
• Leadership qualities.
• The ability to multi-task in a demanding environment.
• Excellent communication and time management skills.
• Excellent computer skills
• Flexibility to work flexible shifts including weekends and peak busy periods during summer. 
• A deep understanding of Customer care.

This is an exciting opportunity to join and grow your career in one of the leading Cosmetic Clinics in the industry.

 Tasks & responsibilities

•Ensuring premium client experience and journey first and foremost; providing the utmost in service and support to them at all times.
• Support the clinical team by ensuring smooth appointment operations.
• Making, rescheduling, confirming, and cancelling appointments, optimising the appointment book accordingly to maximise the business opening hours and clinical team.
• Process payments, handle cash confidently, issue refunds, and reconcile end-of-day banking.
• Promptly manage clinic emails, addressing client inquiries related to skincare, appointments, reactions, and feedback.
• Handle phone calls professionally, providing knowledgeable information about treatments and products.
• Create a calm and seamless client experience, maintaining a friendly atmosphere.
• Uphold 5-star standards in client areas, collaborating with the team to ensure no area is overlooked.
• Manage stock control, including reconciling, ordering, and updating stock in the system.
• Offer retail product advice with confidence in product knowledge and ingredients.
• Address client feedback, including treatment and product reactions, and overall customer satisfaction.
• Handle end-of-day banking, manage cash, card, and online payments, resolve issues, and ensure balanced transactions.
• Perform opening and closing procedures for the clinic.