Front Office Support, Assistant Manager

Company	AnzSee more
Address	City, ACT
Category	Administrative

Job description

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

The ANZ Markets business has products distributed globally across multiple jurisdictions and entities. Global Markets asset classes consist of FX, Rates and Credit, Global Capital Markets, Commodities and Structured Products. These products are distributed across a range of clients and across various locations. Front Office & Client Support has presence in a number of Global locations provide and provide cross product and time zone support.

The Front Office Support (Assistant Manager) is responsible to support the growing Global Markets Business and to provide support to Front Office Traders and Sales stakeholders in their day to day business.

Your responsibilities include (but are not limited to):

Support the growing markets business in Australia/Asia and provide additional support to the global team and key Front Office and enablement stakeholders.
Deal with Front office sales and trade queries around trade lifecycle management including investigating trades booked correctly and in a timely manner to ensure the accuracy and minimise errors
Manage and escalate issues and to be pro-active in identifying issues and solutions. Ensure that all services delivered comply with ANZ Group governance requirements, policies, processes and standards and with legal and regulatory requirements.

In addition, you are expected to

work with other teams in Front Office Support FX, Rates and Credit, in Australia, New Zealand, Singapore, Hong Kong, Bangalore and other regions.
work with other teams in Front Office Support including Client Services, Funding Support as well as other enablement teams including Operations.
ensure controls and procedures are adhered to, mitigating operational risks.
contribute to fostering a strong collaborative culture and positive team dynamics consistent with the Bank’ Values

Role Location: Solaris One, Makati City

Role Type: Permanent

Schedule and work set Up: Australian Business hours- Day shift schedules will be adhered to, hybrid work set up

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Working knowledge of different asset classes, Foreign Exchange and/or Rates & Credit/ Bonds and Repos will be an advantage.
Knowledge of middle office processes and the Front Office trading systems including knowledge of Wall Street and/or Murex would be advantageous.
Knowledge of broker execution platforms will be advantageous such as Markitwire / Bloomberg.
Proven experience in financial services with middle office experience
Able to influence people to deliver outcomes, build strong working relationships within and across business units
Strong customer service ethic, subject to maintaining internal controls

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 58662