AddressPOSITION PURPOSE
This position is a key member of the Services Team providing assessment, care planning, monitoring and referrals for all clients. The Case Manager is responsible for performing in home face to face assessments and partner with clients, their carers/families to assess current situations and create case plans that enable maximum independence and positive impact for the person.
This Role is to help grow and develop the Business whilst taking on existing clients.
Main responsibilities and activities will include:
1. Person cantered assessment and care planning
- In consultation with clients, carers and families facilitate care assessment, care planning and review.
- Develop and monitor individual plans and budgets with regular reviews/case conferencing.
- Manage any identified risks within principles of Positive Approach to Challenging Behavior's and Duty of Care, Dignity of Risk
- Development and maintenance of all documentation in client management systems
- Work within legislated NDIS and CDC frameworks
- Be aware of and comply with legislation and organizational requirements relating to Workplace Health and Safety
- Contribute to quality processes such as management of client feedback.
- Actively participate in professional development activities (internally and externally) to maintain contemporary knowledge and skills as well as acquire new knowledge and skills.
2. Client and stakeholder engagement
- Make relevant referrals, broker services and deal with suppliers as per care plan.
- Develop and maintain relationships with community organizations to ensure a holistic case management approach.
- Develop and maintain relationships with brokerage agencies to ensure quality services are delivered by external providers.
- Ongoing communication with clients, carers/families to ensure they are aware of rights and responsibilities to make informed choices.
- Participate in on call roster- Be available 24/7
3. Business Development
- Ongoing relationship management with relevant referral sources • Develop links in the community to source new referrals.
- Retention of existing consumers
- Participate in objectives and performance review to reach KPI’s set in relation to new and existing consumers.
