Function and Events Organiser

Functions & Events Organiser

Robina Pavilion, Robina, Gold Coast QLD

Management (Hospitality & Tourism)

Full time  Salary $70 000

The Robina Pavilion is one of the premier food and beverage venues on the Gold Coast. Voted “Best Pub on the Gold Coast”, it is the pre-eminent dining, entertainment, functions and gaming venue within Robina and the surrounding suburbs.

Currently the venue boasts a 180 seat Restaurant, Lounge and Sport's bars, 40 gaming machines, Liquor Barn and Drive Thru, a beautiful lakeside area ideal for functions & events, plus an outdoor deck all overlooking the water. All up our capacity tips the scales at 800 guests.

We are searching for a Functions & Events Organiser to join our current busy team. The successful applicant will have a dynamic personality, 3 years’ experience in supervising functions and Events, and have the ability to sell our venue as a destination for any event, no matter how big or small.

The role will be suited to someone who is positive, outgoing, creative, and wants a long-term career with the Robina Pavilion. You must have a driving passion and enthusiasm for creating a function or event that exceeds our customer’s expectations, and be confident assisting in the delivery of food and beverages where needed - all whilst maintaining a high level of service delivery.

This is a full-time position, and flexibility with working hours is essential as weekend, early morning and evening work is involved; as is the ability to perform manual handling and physically demanding work tasks like setting up for a function.

Requirements for this role:

· A strong passion for the events and hospitality industry, with over 2 years’ experience

· Relevant qualifications

· Excellent verbal and written communication skills

· Experience in building event orders and coordinating with clients

· A calm nature and professional manner, with experience in conflict resolution

· Ability to work in a high energy team

· Able to work autonomously and meet strict deadlines

· Wonderful customer service skills and ability to prioritise follow up contact for emails and phone calls.

· A sound knowledge of Microsoft Word, Excel, Outlook & Publisher (IVVY, OpenTable and SwiftPos knowledge a definite advantage).

· Must be innovative and love to create new ideas and methods of new client recruitment and retainment

· Able to set and follow budgets for all events

· Must be disciplined and have great organisational skills

· Have the ability to quickly think on your feet and problem solve ‘on the go’

· Flexibility in working hours

· A Nationally Accredited RSA

· You must have your own transport for this location

Tasks & Duties:

· Booking and management of functions, engagement parties, weddings and all extraordinary events in between, setting tasks for team members.

· Coordinating and overseeing events from start, through to execution and conclusion while upholding company standards.

· Control of event, sequence of service, set up, break down, liaising with head chef and kitchen team, organising entertainers and theming suppliers on event days.

· Mentoring and supervising of other events staff

· Ensuring that an exceptional level of service and efficiency is always delivered, while maintaining a high standard of product quality and presentation

· Customer invoicing and follow up on payments and deposits.

· Regular reporting to Management

· Soliciting customer feedback following events.

If you want to work in a fun, creative and dynamic venue, where you will be valued and rewarded, please submit your Resume and a cover letter today.

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Work visa can be provided for this role
• Expected start date for role: 15 April 2024