AddressFuneral Director
Black’s Funerals
Black’s Funerals is a family-owned business that has served North Queensland for over 50 years. We operate from Innisfail & Tully.
We’re looking for caring people to join our team. You don’t need experience to do this job, just a genuine desire to help people at the time they need it most. To help you learn the skills you need to deliver a first class funeral service, we’ll support you with training from day one. We’ll also offer you a competitive salary.
As a team member you’ll spend time supporting both the funeral itself and the care of the deceased. Working as part of a close-knit team, you’ll help to ensure we provide a seamless, sensitive service to our clients. We welcome applications from people who are new to the industry, and those with funeral experience. No two days are the same.
What you’ll do:
- Welcome customers and establish their needs and recommend appropriate products and services
- To be available to meet requests from clients
- To offer the full range of products and services available to customers
- Adopting a sensitive approach at all times whilst dealing with enquiries relating to funeral products and services ensuring that expectations are managed at all times
- To collect all necessary information required to progress the customer’s enquiry.
- Ensure all systems are updated in a timely manner and liaise carefully with the logistics and wider funeral teams when arranging funerals
- collect the deceased from a range of locations and scenarios in a professional, empathetic and dignified manner
- form part of the funeral service – bearing coffins and driving funeral vehicles in a considerate and professional manner
- prepare coffins and engrave name plates according to clients’ needs
- prepare the deceased in our care for both viewings and the funeral
- maintain the cleanliness of equipment and facilities, including our ceremonial vehicles
This role would suit people who have:
- a genuine desire to help people at a difficult time in their lives
- a professional and caring approach to client/customer service
- String knowledge of Microsoft suite
- the ability take instructions and follow them to the letter, with high attention to detail
- A professional presentation
- the ability to react calmly and compassionately in emotional circumstances
- an open mind when it comes to working around and coming into contact with the deceased, both prepared and unprepared
- the ability to perform the physical aspects of the role (manual lifting)
- a current driving licence
- availability to be on call for after hours
To apply please forward your resume along with a cover letter to: ******@blacksfunerals.com.au
Only shortlisted applicants will be contacted
