Funeral Director/Arranger - Mcgrath Funerals

McGrath Funerals has been established in the Toowoomba funeral market since 1972. At McGrath Funerals, we have years of experience in creating simple, yet beautiful farewells that celebrate and honour life without fuss or complexity.

We are currently seeking a Funeral Director/Arranger. This role will involve directing and arranging funerals and serving our clients, families and the community with respect and professionalism. 

Main aspects of the role:

• Discuss and plan funeral details with bereaved families, including associated administrative and planning tasks
• Arrange funerals including completion of contractual arrangements
• Coordinate and assist with funerals, as required, noting that a Minister will always conduct the actual funeral service
• Conduct viewings and assist families every step of the way through the arrangement and funeral planning, including meetings to confirm audio visual requirements or any additional requests
• Consult with facilities such as hospitals, aged care, medical practitioners, and client families around first call requirements, including the transfer of the deceased person into our care
• Set up for the funeral services at external churches, chapels, and venues
• Assist families and the wider community at the funeral
• Discuss and meet with pre-need clients to pre-plan funerals 
• Arrange funerals from initial meeting or phone call with families through to setting up and conducting the service 
• Cleaning and maintenance of facilities and vehicles 
• Assist with administration duties and phone answering 

Although no previous industry experience is needed, the role requires an individual that can demonstrate they are self-directed and able to coordinate a variety of tasks and stakeholders to deliver service for our families and support other team members. Superior communication skills and the ability to connect and have meaningful conversations with our clients to navigate them through a difficult time. 

This position requires participation on the weekend and weekday evening rosters to ensure the level of service is provided to our families and the community. Industry-leading salary on offer. Full corporate uniform provided. 

Skills and requirements: 

• Skills in people/relationship management
• Strong communication skills; both written and verbal with an impeccable presentation
• Ability to prioritise and work effectively under pressure
• Excellent attention to detail with intermediate administration and IT skills
• Refined customer service skills with a passion and vocation for people
• Personal accountability and motivation to deliver on outcomes.
• Current unrestricted driver's license
• Police Check
• You must pass a pre-employment medical.