Address Work type:Fixed Term
Part-Time (0.8FTE), Fixed-Term until 25th June 2024 with possible extension
Based at La Trobe University’s Melbourne (Bundoora) campus
Make a difference in a position that offers great job satisfaction
About the position
The Future Student Consultant works as part of the Sales Contact Centre to deliver a personalised, trusted and effortless experience to achieve student load targets across pathways, undergraduate and postgraduate programs.
The position holder has a thorough understanding of the breadth and depth of La Trobe courses, programs, campus amenities and student services available at the campuses, and works to deliver excellence in customer first enquiry management to communicate the distinctive La Trobe offer to prospective students.
The position holder manages customer engagement within the Sales Contact Centre and responds to enquiries to study at La Trobe including tactical outbound engagement with prospective students.
Skills and Experience
To be considered for this position, you will have;
Completion of a degree without subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training, preferably in sales and customer service with a drive to achieve sales targets
Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that includes: personalised, trusted and effortless customer experiences.
Strong organisational skills and the ability to prioritise multiple tasks, meet deadlines, and contribute to dynamic sales environment.
Strong interpersonal skills, including the ability to liaise with prospective students (undergraduate, postgraduate and pathways) and influencers, academic staff, and members of the public.
An ability to master knowledge from a broad range of courses and deliver information to customers that is that is clear and personalised.
Please refer to the Position Description for other duties, skills and experience required for this position.
Welcome to Bundoora campus – Please click on the video link below:
https://f.io/KDo0ceng
Benefits:
17% employer contributed superannuation
On site child care facilities
Flexible work arrangements
Discounts for staff and their family members to study a range of La Trobe courses
How to apply
Closing date: By 11:55pm Tuesday, 12th March 2024
Position Enquiries: Nav Bains - Senior Coordinator, Domestic Student Recruitment (Sales Centre)
Email: N.Bains@latrobe.edu.au
Recruitment Enquiries: Bianca Trajanov - Talent Acquisition Consultant
Email: B.trajanov@latrobe.edu.au
Only candidates with Full Working Rights in Australia may apply for this position.
Please submit an online application ONLY and include the following documents to be considered for this opportunity:
Cover letter;
An up to date resume; and
A separate document responding to "Skills and knowledge required for the position" which is located within the position description
Aboriginal and Torres Strait Islander Applicants We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
