AddressRosstown Hotel
Located in the heart of Carnegie the Rosstown Hotel has been welcoming and serving the community for generations. Most recently, after being the recipient of multiple industry awards, this venue is known as the go-to venue for watching all the sporting action in our sports bar and beer garden, our 3 unique function spaces offer something to suit every occasion. An on-site late night drive through Bottleshop, 103 machine award winning gaming room and our family friendly bistro serves up delicious pub meals from our extensive, creative menu 7 days a week.
About the Role
A great opportunity exists for an enthusiastic Gaming Supervisor to come aboard as an integral part of our management team. Within the role, you'll help to create an enjoyable environment for customers and staff alike.
In this role you will:
Working within a collaborative environment with a strong focus on it’s people and culture, reporting directly to the Venue Gaming Manager and the Venue Manager you will be responsible for supporting the gaming team of the day to day operation of the gaming room. Driving exceptional customer service in the gaming room you will also monitor gaming operations to ensure all gaming policies are adhered to by team members and guests alike.
- Demonstrated ability to implement and champion the Venue's Responsible Gambling Code
- Experience in supervising and performing gaming / wagering and cash handling duties
- Strong communication skills and passion to deliver a consistent, high-level guest experience
- Coordinate team development and training to ensure compliance and operational excellence
- Ability to detect problem gamblers and implement company procedures accordingly
- Managing, motivating & supporting employees including delegation and supervision of duties
- Be one of the faces of the business by getting out to know our customers
- A hands on leader working a rotating roster that includes late nights & weekends
- Help, lead, train and up-skill junior staff
- Ensure best practice and venue procedures are consistently maintained
About You
As our newest Gaming Supervisor, you will be passionate about hospitality, have a hands on leadership approach with a can do attitude and ready to take the next step in your career.
You will have:
- A current Victorian RSA certificate
- Gaming license and RSG certificates
- A friendly and outgoing attitude with a passion for customer service
- The ability to set a high standard and lead by example to provide customers with the best possible product & service
- A willingness to assist in all aspects of the venue in a hands-on capacity
- A keen eye for detail in the presentation of the and venue
- A natural leader, who excels at driving their team to perform at their best consistently.
Why join us?
This is a great opportunity to progress your hospitality career with a leading venue that has a long history, opportunity to learn more about back of house gaming operations including but not limited to product selection and deployments.
We offer:
- Supportive management and group operations team with mentorship opportunities
- Opportunities for career growth within our group, progression as a reward for strong commitment and work performance.
- work life balance working a rotating roster and 4 day week available
How to apply
If you're looking to continue on your hospitality journey and progress your career with an iconic venue, apply now via SEEK.
We look forward to welcoming you!
