General Manager

Hotel General Manager - Carlton (Vic)

Introduction

We seek a competent General Manager to join our operations team. Our hotel will soon embark on a transformative full refurbishment and join a globally recognised and leading Hotel operator.

As a General Manager, you will lead the hotels day-to-day operations and ensure guest satisfaction. This includes leading the planned refurbishment of the hotel, managing the front desk, housekeeping, maintenance and reservations. You will administer and oversee all aspects of the hotel, including budget forecasting, P&L, sales, operations and human resources.

The ideal candidate should have excellent management and customer service skills and a strong background in the hospitality industry. If you’re passionate about delivering exceptional guest experiences and leading a team to success, we want to hear from you!

We offer competitive remuneration packages as per the industry standards alongside a growth-focused and pleasant working environment. This role also presents excellent opportunity for an aspiring Cluster Manager as we embark on growing our hotel portfolio.  

Objectives of this role

• Create and implement policies and procedures to ensure smooth hotel operations in guest services, housekeeping, maintenance and security areas.
• Provide input to the annual budget by forecasting targets/changes in operating expenses and labour cost.
• Promote a positive atmosphere in the hotel while maintaining a professional culture.
• Manage reservations through mobile apps and websites, monitor inventory through point-of-sale systems and facilitate guest arrivals with room allocations.
• Maintain contracts with suppliers and vendors to ensure the hotel has the necessary supplies and equipment to operate effectively.
• Ensure the hotel complies with all relevant regulatory requirements like health and safety regulations, labour laws and licensing requirements.   
• Provide input to the annual budget by forecasting targets/changes in operating expenses and labor cost.

Your tasks

• Oversee routine operations, including front desk, housekeeping, managing staff, ensuring guest satisfaction and maintaining the physical facilities.
• Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances.
• Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees.
• Execute company policies and procedures for purchasing.
• Train staff members, including front desk clerks, housekeepers, maintenance workers and administrative staff.
• Addressing guest complaints and concerns, monitoring guest feedback and implementing changes to improve customer satisfaction.
• Manage inventory to meet financial goals and provide leadership to hotel staff members when required.
• Create a memorable customer experience by delivering on guest expectations while exceeding them. 
• Receive satisfactory scores for ReviewPro (i.e., guest satisfaction survey) and take action to correct any deficiencies.

Required skills and qualifications.

• 2+ years of experience as a hotel manager, or 4+ years of experience in hotel operations manager (FOM/Asst Manager) or similar role.
• Demonstrated success in managing regular operations, including guest experience and operational performance.
• Possess strong communication skills to effectively interact with guests, staff members and vendors.
• Ability to resolve problems quickly, such as guest complaints or staff conflicts.
• A keen eye for detail to monitor all aspects of the hotel’s operations.
• Excellent sales and marketing acumen with great interpersonal skills.
• Knowledge of Opera Full Service and or Cloud (preferrable).     

Preferred skills and qualifications

• Bachelor’s degree in hospitality management or a related field (preferred). 
• Strong leadership skills, problem-solving understanding and commitment to providing excellent customer service.

If you believe you have what it takes to manage our team to continued success, please apply now!

kendal@mtreefamilyoffice.com