Global Black Belt Technology Specialist – Ux/Ui

Why MicrosoftThis role sits in our Global Black Belt (GBB) organization, which is a team of highly specialized & technical professionals within our Microsoft Customer & Partner Solutions organization (MCAPS) who work with customers to enable some of the most complex and innovative solutions, providing differentiated technical leadership and guidance along the way. The AI team within the GBB organization consists of Specialist and Technology experts, who focus on specific domains, industries, and workloads, such as Azure OpenAI Service, Azure AI Services, Application Development and Machine Learning.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.This role will require travel to customer sites across Asia.Responsibilities:Responsibilities:As a Global Black Belt (GBB) Technology Specialist – AI UX/UI, you will be a technical solution expert within our worldwide AI Commercial Solution Area organisation working with strategic customers on AI Adoption & prioritizing use cases that drive business value with Azure AI Services. Specifically, you will be responsible for creating and testing wireframes, prototypes, mock-ups, and user interfaces that meet the highest standards of usability, accessibility, and aesthetics. Taking a Design-led approach, you will also communicate and present your design rationale and solutions to clients and internal teams, and incorporate feedback and changes as needed. You will collaborate with a virtual team of technical, partner and consulting resources to advance the decision process and increase the adoption of the Azure AI services/Azure Open AI with customers. You will work within your team as a subject matter expert to help customers derive value through AI. You will have experience in customer-facing roles and success leading product design discussions with senior customer executives, Enterprise Architects and Developers.

• Work closely with clients to understand their business objectives, target audience, and project requirements.
• Conduct user research and testing, using methods such as interviews, surveys, usability tests, or analytics.
• Define the user experience and user interface strategy, and create wireframes, mockups, and prototypes.
• Communicate and collaborate with developers and stakeholders and ensure the design solutions are aligned with the technical specifications and client expectations.
• Present and demonstrate the design solutions to clients and collect and incorporate feedback and insights.
• Evaluate and improve the design solutions based on user feedback and performance metrics.
• Stay updated on the latest UX/UI trends, technologies, and best practices.
• Engages in conversation with customers and collaborates with account and partner teams to drive and qualify new opportunities, understand key technical objections, and resolve technical blockers.
• Identifies customer business and technology readiness, proactively builds external stakeholders' mapping, implements strategies to accelerate the closing of deals, contributes input on strategies to drive and close prioritized opportunities, coaches junior team members in deal plan execution, and implements close plans.

Qualifications:What skills do you need to have?There will be many opportunities for you to learn and grow into this role and Microsoft.Required Qualifications:UX/UI Qualifications:

• A relevant degree or certification in UX/UI design, human-computer interaction, or similar, or equivalent work experience.
• A strong knowledge of UX/UI principles, best practices, and tools, such as Sketch, Figma, Adobe XD, or similar.
• Experience with external customer-facing engagements.
• A proven ability to conduct user research and testing, analyse data, and create user personas, scenarios, and journeys.
• A portfolio of UX/UI projects that demonstrate your skills and experience in various domains and platforms.
• A creative and analytical mindset, with a keen eye for detail and aesthetics
• A collaborative and client-oriented attitude, with excellent communication and presentation skills.
• A self-motivated and proactive approach, with the ability to manage multiple projects and deadlines.

Technical Qualifications:

• A solid understanding of web and mobile development technologies and standards, such as HTML, CSS, and JavaScript.
• Expertise in a modern JS framework (React, Angular, Vue.js) for responsive web development, crafting dynamic user interfaces and seamless user experiences.
• Proficient in client-side API usage, integration with RESTful services; extensive experience with Postman for API testing and debugging.
• Experience in client-side diagnostics, using Chrome DevTools for debugging; adept at cross-platform testing to ensure consistent user experience.
• Experience in working with agile and cross-functional teams, and using project management and collaboration tools, such as Jira, Trello, or Slack.

Additional preferred qualifications

• Experience and certifications with cloud-hosted AI services, particularly Azure AI Services and/or OpenAI.
• Experience with LLM client-side frameworks such as Semantic Kernel.
• Experience with Python, Jupyter/Zepplin/Colab notebooks and leveraging LangChain and LlamaIndex.

Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180.Our mission is deeply inclusive.What next?Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential. While we’re not able to reach out directly to every applicant, we will always do our best to help you feel heard and supported throughout the experience.In the meantime, please see our , and for more information on our recruitment process.