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Form of workJoin our Retail Security team at Gold Coast!
We are currently recruiting for a Retail Security Officers to join our Gold Coast team on a Casual basis.
At Trident, our Retail Security team at Gold Coast offers a supportive team environment, where you are encouraged to reach your full potential.
If you are new to the security industry and are willing to learn new skills, Trident is more than happy to support you in your training towards your Certificate II or III in Security Operations.
About you:
- You will enjoy working as part of a team.
- You will be positive and optimistic.
- You will be motivated and able to multi-task.
- You will be committed to workplace health and safety.
- You will enjoy interacting with customers.
- You will have the ability to build strong professional relationships.
- You will be organised and have strong time management skills.
The Position
As the Retail Security Officer you will be responsible for:
- Provide high quality customer service front line service and support.
- Risk identification and issue resolution
- Reporting and recording incidents and various other activities whilst on shift
- Responding to all medical and security incidents
- Strong interpersonal, written and verbal communication skills
- Responding to emergency events in accordance with site systems and processes
- Developing an understanding of conflict resolution and de-escalation
- Ensure the protection of property and persons, the prevention of crime, the preservation of the peace and the protection of information.
- Provide the appropriate level of prevention, intervention, investigation, reporting and recording of crime within the precinct as defined by law – including, but not limited to theft, wilful damage, assault, trespass and public nuisance offences.
- Officers, ensuring that best practice is always adopted.
- Provide first response to all emergency situations.
Skills and Experience
You will have:
- Security Licence with Crowd Control, Monitoring, Unarmed
- Current First Aid and CPR Certificates
- Moderate level of proficiency in Microsoft Office (Word & Outlook)
- Sound word processing skills with ability to write clear, articulate and factual incident reports and update and maintain shift logs.
- Demonstrated security experience, or translatable real-world skills/experience
- Physical fitness (expect to walk around 30,000 steps per shift).
- Valid Driver's license and own, reliable transport
Why you should work with Trident:
- We are an equal opportunity employer.
- All staff are directly employed and receive award wages, superannuation, and associated benefits based on employment type.
- We provide the opportunity for career progression including from casual to part-time or full-time roles.
- We offer opportunities to upskill including certificate qualifications and above.
- We’re all about teamwork and creating an inclusive work culture where everyone feels supported and encouraged to reach their personal goals.
About Trident Services Australia
Founded in 1996, Trident Services Australia has grown from a small, specialised guarding and patrol operative, into the well-known, trusted, professional security and cleaning services provider it is today. Trident is proudly 100 per cent privately and Australian owned, employing over 2000 staff across more than 45 sites throughout Queensland, NSW, and the Northern Territory. At Trident, we are driven by teamwork. We pride ourselves on our inclusive culture where we work hard to support personal growth, develop skills, and offer guidance to help individuals reach their goals. With a vastly diverse workforce, we are passionate about creating an environment that is inclusive and supportive; a place where everyone can truly be themselves. Trident is an equal opportunity employer and actively encourages candidates who are Aboriginal and/or Torres Strait Islanders to apply.
