Governance & Service Improvement Specialist

• Driving impactful Governance outcomes and Service Improvements
• Location: Fiona Stanley Hospital, Murdoch, Perth
• 12-month fixed term, ending May 2025

About the Role

Reporting to the General Manager for Infrastructure and Equipment (I&E), the Governance and Service Improvement Specialist is responsible for management, coordination, and compliance of the governance requirements of the I&E portfolio in line with the Head Contract, Management and Integration Service Specification and the relevant service specifications.

This position is also responsible for identifying, scoping, and delivering Service Improvement initiatives across the I&E team and supporting the Business Improvement team in the delivery of business improvement initiatives.

This position has responsibility for the management of the Property Management service line including subcontractors and tenants.

Key areas of responsibility for the role are the coordination and delivery of I&E governance in areas of:

• Safety management and procedural governance
• I&E statutory regulations
• Document control
• Service plans
• I&E risks and corrective actions
• Compliance obligations and Audits
• Management of Property Service Line
• Identifying opportunities for Service Improvement
• Support innovation and change within the I&E portfolio

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

About You

You are a self-motivator who can understand assigned tasks quickly and efficiently and drive successful outcomes. You can produce reports and recommendations which are evidence-based, clearly argued and concise, and provide a sound basis for decision making.

You can foster a collaborative team spirit focused on service delivery and improvements.
Your good interpersonal skills, demonstrated by the ability to effectively interact with business managers and users, as well as executive management, makes you the ideal person for this role.

To be successful in this role, you will have:

• Strong Administration skills/knowledge
• Strong understanding of governance and business compliance
• Safety/Risk background/understanding
• Service Improvement skills/knowledge
• Management of a small/medium service line in an operational setting
• Skills/Background in Financial reporting/P&L understanding
• Adept in strategic thinking and forward planning
• Background in health and safety is highly desirable.

About Serco @Fiona Stanley Hospital

Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital and works in close partnership with the hospital leadership, WA Health, clinicians, and staff to deliver essential non-clinical facilities management, ICT and HR managed services. Our specialist team designs, manages, and optimises the integrated services and are critical to the ongoing delivery of clinical services in Western Australia's largest and most digitally enabled public healthcare facility.

Join Us
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

For more information about the role, or to have a confidential discussion, please contact vanessa.amalraj@serco-ap.com.
Please note: all prospective applicants are required to formally submit an application and participate in our recruitment process.

If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now. To learn more please visit www.serco.com/aspac