AddressWe are not your ordinary Accommodation Venue, and we are not looking to recruit an average front of house team. Newcastle is transforming as a place of thriving hospitality, progressive cultural diversity, and commercial success – and our mission is to lead the way!
Your role is to create exceptional experiences for our guests regardless of why they choose to stay and to take an active role in making people feel welcome, in taking care of their needs, bringing a smile to their day, and producing the best quality offering you can. This is a casual position with weekend availability.
Your role in our Guest Experience team will be empowered to exceed expectations throughout the journey, including handling room bookings, providing a welcoming check in and helping guests have a memorable stay with us.
The primary purpose of your role is to:
- Deliver the very best personalised service and create loyal guests and visitors;
- Provide front of house experiences that go the extra step in welcoming our guests;
- Assist all guests and visitors to enjoy all that Newcastle has to offer;
- Handle booking enquiries and contribute to guest targets including sales and loyalty;
- Work with us to maintain the highest quality property with cleanliness and maintained facilities that are second to none.
If you have:
- Relevant experience in a venue, hotel or hospitality environment, with a genuine passion for service excellence preferred but not essential;
- Ability to collaborate with a high performing team to achieve business targets in service and sales;
- Strong desire to work in an accountable and empowered team;
- Flexibility to work a range of hours including some nights and weekends;
- Strong technology skills, including systems such as RMS;
- High level skills in written and verbal communication.
Benefits:
- Accommodation discouts;
- FREE parking in Newcastle CBD onsite.
- 10% off Gym on King Memberships.
- 50% off Coffee
- 20% off all other Food and Beverages
To Apply:
Please click on the APPLY NOW button, attach your resume and follow the prompts!
